Enhancing Power Automate IT Ticketing System

@Appworldz

Hi, Since the ticketing system is already built, this is more about refining workflows than starting from scratch. I've worked extensively with SharePoint, Power Apps, and Power Automate, including SLA management, escalations, automated assignments, email notifications, and operational dashboards. I'm comfortable working through TeamViewer or AnyDesk in monitored environments and can review your existing flows before making targeted improvements. My goal would be to keep everything simple, maintainable, and reliable. The listed budget is quite low for the full scope. A realistic estimate would be $150 to $300 with delivery in 2 to 4 days, including workflow documentation. Sahanaj

@Solutionzhere

SolutionzHere can enhance your existing SharePoint/Power Apps/Power Automate ticketing setup with assignment emails, SLA due dates, escalations, daily summaries, and reporting-ready data—without overcomplicating the current system. For this scope, a fair fixed price is $280 with 1–2 days turnaround, assuming the existing flows are clean and only need targeted improvements. That’s more realistic than the posted budget if SLA logic and dashboard-ready structure need proper testing. One quick question: do you already have priority values and assignee fields standardized in the SharePoint list?

@AyavinSolutions

Hello there, I can enhance your existing SharePoint, Power Apps, and Power Automate ticketing solution without disrupting the current workflows. Approach * Review existing flows via TeamViewer/AnyDesk. * Add assignment, reassignment, status change, update, resolution, and closure email notifications. * Configure automatic ticket assignment and IT mailbox notifications. * Implement SLA calculations based on priority levels. * Add SLA breach detection and escalation workflows. * Prepare ticket data for reporting and dashboard creation. * Create a daily summary email for the IT support team. * Test all enhancements and document the updated workflows. I am comfortable working remotely through TeamViewer or AnyDesk and can make the enhancements directly in your environment while maintaining your existing solution. Best regards, Samira

@a4logic

Hello, As an accomplished C# programmer, my skills and experience are highly relevant to your project. Building on an existing Power Automate IT ticketing system is inherently complex - that’s where my knack for turning ideas into functioning systems comes in. Your need for enhanced email notifications and automatic assignment speaks directly to my expertise on managing SharePoint lists, Power Apps, and Power Automate workflows. In terms of SLA management, I will ensure your system accurately calculates due dates and promptly detects breaches. My workstyle posits simplicity, reliability and user friendliness as paramount, aligning perfectly with your requirement for a system that works fine and is easy to use. I’ve also honed my report-generating capabilities to deliver the needed daily summary ticket reports, alongside comprehensive documentation for the new workflows. Ultimately, our objective at Our Software aligns closely with yours - we don't just build technical solutions. We create systems that generate tangible value for our clients' businesses. To demonstrate this commitment, we offer extensive support post-project completion to make sure our clients are fully satisfied with our work. I am excited about the possibility of working with you to enhance your Power Automate IT ticketing system - it’s a challenge I’m confident in tackling to provide a solution that exceeds your expectations. Thanks!

@talkwaqar

Two details stood out: you need this kept as simple as possible while still adding real automation, and you can't share your account, so we'll work live over TeamViewer or AnyDesk on the existing flows. I'd start with a screen-share walkthrough so I map your current SharePoint list columns and triggers before changing anything. Here's how I'd build the enhancements: 1. Notifications: add condition-based email actions for assign, reassign, update, status change, and resolve/close, routed to requester and assignee(s). 2. Assignment + SLA: auto-assign new tickets to a default agent, add a Priority column, and calculate due dates per Critical/High/Medium/Low with a scheduled flow that flags breaches. 3. Escalation + reporting: escalate overdue tickets to the IT mailbox, and shape the list data so a Power BI dashboard shows open/closed, by priority, by assignee, and SLA breaches, plus a daily summary email. I build notification and SLA-driven workflows like this regularly, and you'll get documentation for every flow. Done = a test ticket moves through assign, breach, and close with every email firing correctly. Should escalation go to the IT mailbox only, or the assignee's manager too? Waqar

@mahads31

With an extensive background in building smart, scalable, and future-ready digital solutions, I am well-positioned to enhance and improve your existing Power Automate IT ticketing system. My expertise revolves around Automation, Integrations & Smart Workflows- the very skills you’re seeking for this project. For instance, I have direct experience working with email notifications and SLA Management. In my prior work, I have successfully implemented a variety of notification emails based on specific triggers - a skillset that will enable me to add efficient and customized email functionalities in your ticketing system. Furthermore, in terms of SLA management, I'm adept at factoring in ticket priorities to calculate due dates based on urgency, ensuring strict adherence to your service agreement. To showcase progress and ensure absolute transparency, I propose we connect via TeamViewer or AnyDesk so that you can monitor progress without compromising the secure access to your accounts. Lastly, my deliverables go beyond just updated Power Automate flows - you will also receive detailed documentation of all workflows to allow ease of management and troubleshooting in the future. Choose me for proven expertise in transforming complexity into simplicity without sacrificing functionality. Let's revolutionize your IT ticketing system!

@gigatorb

Hello,I can enhance your existing SharePoint + Power Apps + Power Automate ticketing system. I will: Improve email notifications (assignment, reassignment, updates, status changes, resolve/close) Add automatic ticket assignment + IT mailbox alerts Implement SLA logic (priority-based due dates + breach detection) Set up escalation workflows for overdue tickets Prepare data for reporting/dashboard (Power BI ready structure) Create daily summary email for IT team Optimize and stabilize existing flows without rebuilding everything I can work directly via TeamViewer/AnyDesk and improve your current setup step by step while keeping it simple and reliable. Looking forward to working with you.

@ayesha86664

Hi there! Your current ticketing system is already working, but without proper SLA control and automation, it can easily lead to missed responses and poor visibility for IT workload. This usually creates delays, confusion, and extra manual follow-ups for the support team. I have strong hands-on experience in improving existing Power Automate, SharePoint, and Power Apps based ticketing systems. I have built automated IT workflows with SLA tracking, escalation logic, and reporting dashboards using Microsoft 365 tools. I also specialize in optimizing existing flows without breaking current production systems. I will enhance your existing Microsoft Power Automate flows without disturbing your current setup. I will add email notifications for all ticket actions including assignment, updates, and resolution. I will implement SLA logic with priority-based due dates, breach detection, and automated escalations. I will also structure your data for reporting and create clean daily summary automation for IT visibility. check our work [https://www.freelancer.com/u/ayesha86664](https://www.freelancer.com/u/ayesha86664) Can you confirm if SLA rules (timings for Critical/High/Medium/Low) are already defined or should I design them for you? Let me know if you're interested & we can discuss it. Best Regards Ayesha

@Zack111Arya97

Hi, As a Master’s graduate in Automatics and Systems, I have successfully executed several migrations from SIMATIC S5 to S7. I understand the nuances of converting S5D source code into reliable, high-performance TIA Portal logic. My Execution Plan: ✅ Hardware Selection: I recommend the S7-1500 series for its superior diagnostic capabilities. I will provide a full BOM, including 1500-I/O modules and any necessary Front Connector adapters to minimize wiring time. ✅ Code Conversion: I will manually rewrite and optimize your .S5D logic (not just an automated conversion) to ensure Indirect Addressing and Timers function correctly in the S7 environment. ✅ HMI Modernization: Since the OP35 source is lost, I will design a new Comfort Panel (or Unified) interface from scratch, maintaining your current workflow while adding modern alarm logging and diagnostics. I am ready to review your .S5D files and photos to finalize the hardware list and start the migration. Best regards, Zakaria L.

@durgesh8527

As a seasoned full-stack developer with over a decade of experience, I offer comprehensive expertise in C# programming and tools such as Power Automate that make managing complex tasks like IT ticketing systems a breeze. Having worked on numerous projects involving Sharepoint List, Power Apps, and Power Automate, I can confidently say that I'm the right person to enhance and improve your existing solution. While ensuring a user-friendly system that perfectly fits your needs, my main task will be implementing advanced features like email notifications for ticket assignment, reassignment, updates, closure, and status changes. Apart from this, I'll set up automatic assignment functionalities and SLA management based on ticket priority. This includes calculating due dates on the fly and detecting SLA breaches. My skills also include setting up proper reporting structures for easy data interpretation. In this project, I will create a dashboard displaying all key metrics like open and closed tickets, priority-wise ticket distribution and assignees' workload, SLA breaches,and resolution statistics. Additionally, I'll set up a daily email system to provide your IT support team with a comprehensive summary report which would help manage tasks efficiently. Let's connect through anydesk or team viewer so that we can build an enhanced ticketing system together!

@FizzaNadeemK

Hi, the main challenge is improving an existing ticketing workflow without overcomplicating it, while making sure every request is tracked, escalated, and visible at the right time. Your focus on enhancing current SharePoint, Power Apps, and Power Automate flows with SLA rules, notifications, and reporting stood out because the best approach is refining what already works instead of rebuilding from scratch. I will review the existing flows with you, update the automation logic, add assignment rules, SLA tracking, escalation paths, dashboards, and document the final workflow structure for easy maintenance. The result will be a cleaner ticket system with fewer manual follow-ups and better visibility for both users and the IT team. How are you currently storing ticket priority and status values in the SharePoint list, and are those fields already standardized for SLA calculations? Best Regards, Fizza Nadeem K

@codeandcommand

Your description cuts off after "built using:" so I want to make sure I scope this correctly before jumping in. Are you adding new flows, fixing broken triggers, or building Power BI reporting on top of the existing system? Each one is a different lift. I can start today and most Power Automate enhancements turn around in two to three days. Let me know the specifics and I will send a plan.

@engruhulajom

Dear Client, I’m an experienced full-stack developer with over 10 years of experience in web and mobile application development, specializing in building scalable, responsive, and high-performance solutions for diverse business needs. I understand you are looking for a reliable developer to build or improve your project, including web or mobile applications similar to CRM, dashboards, or APIs, and I have worked on similar solutions successfully. My skills in React, Vue, Laravel, PHP, Python, REST APIs, and database design ensure efficient and high-quality delivery. Feel free to share more details or ask questions. I’m ready to refine my approach to match your exact requirements. Looking forward to working with you. Best regards, Md Ruhul Ajom

@mayr81

Hi, Thank you for sharing your project. I can help you improve and enhance your existing Power Automate ticketing system built with SharePoint, Power Apps, and Power Automate. I have experience working with Microsoft Power Platform solutions, including workflow automation, email notifications, SLA tracking, escalation rules, and reporting systems. I can work directly on your existing flows and improve them without disrupting your current setup. I will enhance your system to include automated email notifications for all ticket updates, assignment rules, SLA-based due dates, and escalation workflows. I can also help structure your data properly so reporting becomes easier and build a clear dashboard view for ticket status, priority, assignee workload, and SLA performance.

@sangeeta830

As a Microsoft Power Platform developer with over four years of experience, I specialize in Power Apps, Power Automate, SharePoint, and Power BI. I have delivered solutions including AI Service Desk modernization and service request tracking systems, focusing on workflow automation and IT ticketing improvements. For your project, I will design optimized Power Automate flows, structured SharePoint lists, SLA-based priority handling, automated email notifications, and real-time reporting dashboards. I will also implement daily summary reports for better visibility. My approach ensures reliability, scalability, and minimal disruption while improving user experience, communication, and operational efficiency with clear documentation and support successfully.

@nintysix96

The bid amount and timeline above are rough placeholders, we'll nail down the real numbers once we've had a look at your existing flows. Your setup is already doing the basics, tickets are being created and the core workflows are live. What you need now is the layer on top: smart notifications at every status change, auto-assignment to a default support person, SLA tracking tied to priority levels, automatic escalation when things run over, and a dashboard that gives the IT team a clear picture of what's open, overdue, and resolved. The daily summary email is a nice touch too - keeps the team aligned without anyone having to pull a report manually. Here's how we'd approach this: - Email notifications: Build triggers in Power Automate for each event (assigned, reassigned, updated, status change, resolved/closed), sending to both requester and relevant assignee(s) using dynamic email templates. - Auto-assignment flow: A condition check on new ticket creation that routes to the default support person and fires off a notification to the IT support mailbox simultaneously. - SLA and due dates: Use calculated columns in the SharePoint list to set due dates based on priority (Critical/High/Medium/Low), with a scheduled flow that checks for breaches and flags them. - Escalation flow: Triggered when SLA breach is detected, sends escalation emails to requester, assignee, and IT mailbox - no manual intervention needed. - Dashboard and reporting: Structure the SharePoint list to support Power BI or a Power Apps dashboard showing open/closed tickets, by priority, by assignee, SLA breaches, and resolution stats. Daily summary email via a scheduled Power Automate flow pulling live data. We're comfortable working over TeamViewer or AnyDesk - it actually makes it easier to see exactly how your current flows are wired before we touch anything. We keep changes simple and documented so your team can maintain it after. Once we've had a quick session to walk through the existing flows, we'll put together a short written proposal with exact deliverables and timeline. Want to set up a short TeamViewer session this week to get started? Best, 96 Studio

@joshuak485

The current setup already has the right foundation, and your main need is to make it more reliable, simple, and easy to manage. I am Joshua. You want your Power Automate ticketing system enhanced with stronger notifications, SLA control, escalation, and reporting. One key risk is letting flows grow too complex, which can make them hard to maintain and cause missed alerts when a ticket changes fast. I would improve the existing SharePoint, Power Apps, and Power Automate flows with cleaner conditions, centralized status logic, SLA date calculations, and escalation paths. I would also make sure the ticket data is structured for reporting in Power BI or a SharePoint based dashboard, and keep the notifications consistent for requester, assignee, and support mailbox. I can work with your timezone and align with TeamViewer or AnyDesk when needed. Q: Do you want SLA due dates to be calculated from business hours only, or from full calendar time? If that works, I am ready for a quick walkthrough.

@artemb35

Hi there, You need enhancements for your existing Power Automate IT ticketing system to improve functionality and user experience. I specialize in optimizing Power Automate solutions and can streamline your ticketing system effectively. I have previously enhanced a ticketing system for a client using SharePoint and Power Automate, where I implemented automated notifications and SLA management, resulting in improved response times and user satisfaction. Here’s how I will execute the enhancements: - Review the existing system through TeamViewer or AnyDesk to understand current workflows. - Implement email notifications for ticket assignments, status changes, and daily summaries. - Set up automatic ticket assignments and SLA management based on priority levels. - Create a reporting dashboard to visualize ticket statistics and SLA breaches. I can deliver the updated flows and documentation within 1-2 weeks, ensuring a user-friendly experience. You can view my relevant work at freelancer.com/u/[username]. Could you clarify if there are specific metrics or formats you prefer for the reporting dashboard? Let’s discuss how I can help you enhance your ticketing system!

@nathanw514

Hello, I would love to help. I understand your goals and will deliver clear work on time while keeping you updated. I am a reliable freelancer with 10 years of experience in Automation, .NET and I helped many clients in the past. Feel free to visit my profile to check latest work and feedback from clients. If you like my approach, please connect in chat. Best regards, Nathan Wilkins