I need a contract created to set forth the requirements and details of a project I am starting. You can think of the project as a community ranking/standing system for companies to be a part of, which benefits regular customers (end-users) by providing them with means to measure the conduct or reputation of the company they wish to do business with. The contract is between my company (which will do the ranking/reviews/background checks/etc) and the companies that will be members of the project.
There is a performance deposit that will be optional for companies that wish to be part of the program. This deposit will be used as needed when arbitrating disagreements between end-users and the companies. The deposit will serve as a reserve funds should refunds to the end-user be necessary for purchases made to the company who is a member of this project. This will be optional but I need language written for it.
I also need sound legal advice about minimizing lawsuits from regular customers (end-users) doing business with companies that are part of this project, and who become unhappy with that companies service and turn to me for recourse as the one who highly ranked them. This would be a terms and conditions or terms of service for which I am providing to the end-user and is written to protect me as much as possible from litigation.