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Django backend, retrieve api data

Django application, backend and the built-in Admin.

We need to save all information from Zendesk on a database, the job is mapping

all data/fields, create entities and a script to fetch/update the data.

Need to respect Zendesk limits:

[login to view URL]

More details here:

[login to view URL]

We need all information from tickets.

- Tickets: all information, including custom fields.

- Organizations

- Users

- Satisfaction*

The idea is to use these data with a BI tool.

There is an option to use Zendesk with PowerBI but the information is

superficial, we need custom fields, reports by organization, etc. And that's

why we need to get all data from Zendesk and generate our own BI visualization.

Our support tickets are updated frequently, so we need a script to fetch all

data and then, periodically refresh them.

- One script to fetch/update all information.

- One script (or parameter) to fetch/update the most recent tickets. (-1 day)

A simple POC to fetch tickets:

# ------------------------------------------------------------------- #

import requests

import json

# -----------------

# We want this on a .env file

user = 'emailaddress' + '/token'

pwd = 'tokenxxxxxxxxxxx'

url = '[login to view URL][size]=100'

# -----------------

s = [login to view URL]()

[login to view URL] = auth=(user, pwd)

results = []

while url:

response = [login to view URL](url)

if response.status_code != 200:

print('Status:', response.status_code, 'Problem with the request. Exiting.')

exit()

data = [login to view URL]()

for tickets in data['tickets']:

[login to view URL](tickets)

if data['meta']['has_more']:

url = data['links']['next']

else:

url = None

print([login to view URL](results))

# ------------------------------------------------------------------- #

Skills: Python, Django, MySQL

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About the Employer:
( 0 reviews ) Maringá, Brazil

Project ID: #30222290

14 freelancers are bidding on average $205 for this job

rohitangira

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