Install odoo-asterisk connector in odoo
backport modules as necessary from odoo 10 to odoo 9 (webrtc & asterisk connector)
configure asterisk for inter-operability with odoo
Install and configure webrtc via odoo and asterisk
install available odoo webrtc module
configure webrtc module to route through asterisk
configure asterisk to accept and route webrtc
permanent extensions for staff and registered customers
temporary extensions for calls coming from website
Configure auto-dialing groups in odoo using contact, leads, or any other editable/custom group. (with option to dial a direct number or extension in IVR)
Add calling, sms, multimedia and voice broadcasts to odoo follow up options
Optimize server configuration for reliable high audio and video quality
configure settings for sip, users, codecs, etc for best quality
configure PSTN connection(s) for best quality
Enable chat and voice notes via soft-phone
Configure asterisk/odoo to connect to a translation service, internal or external, and route voice traffic through the translator
Will need some way to identify/specify the language of each endpoint
Create extensions and supporting objects (times, applications, etc) for the below functionality.
The basic hierarchical structure of the IVR is outlined below.
Where message content is shown, attach the text to any available note or metadata description for the extension and/or recording object
Agent/rep has default language
Customer starts with default language, can choose from a set of available languages.
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