Closed

AlbertsonLLC

Primary Responsibilities:

Handle high volume of external inbound customer and sales agent inquiries. Communicates product features and benefits and contract provision details. Ability to handle most customer interactions independently. Ability to explain basic information in functional area. Maintains satisfactory level of key performance indicators according to departmental requirements.

Qualifications:

Associates, or Bachelors degree preferred, or equivalent years of related experience Minimum 2 years of customer service and/or call center experience required.

Accountable, ethical, good decision-making ability Strong written and verbal communication skills required Excellent computer skills and ability to multitask Training & Development.

Customer Service Representatives undergo a comprehensive training program to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful.

Additional Skills:

Tax Form Inquiries – From late January to late April, the Team handles all calls regarding agent tax form reissues, answering of basic tax questions, providing missing ledgers for tax requests, etc.

Answering Various Ledger Inquiries – The Team handles requests (emails, phone calls, forwarded messages, etc.) from agents and GO and HO personnel regarding many different items that it either handle or redirect to the proper area for assistance. It is also responsible for maintaining the Agent Compensation contact list to make sure we have the latest information to direct these inquiries properly if we are not able to help.

Manual Transaction Input Support

Skills: Research Writing, Research, Technical Writing, Report Writing, Management

See more: answering questions google job, cite sources answering essay questions, working home answering health questions, work answering yahoo questions, script examples answering questions, looking find someone skilled answering questions yahoo answers, answering case questions leapfrog, key answering true false questions, health related advisors wanted answering questions, taking surveys answering questions, answering case study questions, answering case study questions mba, answering questions essay job, answering questions yahoo answers, authors answering writing questions, rmi program multiple choice questions answering, guidelines answering case study questions, editing 1800 primary science multiple choice questions, primary group missing unix attributes

About the Employer:
( 0 reviews ) New York, United States

Project ID: #23482711

8 freelancers are bidding on average $21/hour for this job

NewLightWorker

Hello, I am a Canadian (Native English speaking and University educated) Preferred Freelancer with 15 years of experience including: - Proofreading, editing and web-content writing in Europe, Canada and USA. I have ex More

$29 USD / hour
(17 Reviews)
4.7
Ewriters100

Hi dear employer, Please, don't give your project to those with big reviews but can't even read your job descrip properly before bidding. Nevertheless, as a smart individual with a fast comprehending ability, I beli More

$16 USD / hour
(3 Reviews)
1.1
TYPEJ

I WILL WORK FOR HALF OF YOUR BUDGET "Native Writer" with extensive experience, I have got skills like editing and proofreading. I am specialized in research and article writing whereby I've experience of “SIX” years. I More

$20 USD / hour
(1 Review)
0.0
drale4

Hello, A lot of expirience in work with MS Office( Word, Exel, Power Point, and Outlook-adjusting and setting new mail accounts). Setting mail client Mozila Thunderbird, install software on Windows pc. Instalation of K More

$15 USD / hour
(0 Reviews)
0.0
mkostadinovska

Hello, I have carefully gone through your project and understand your requirements. I am confident that I have the skills that you require for this project. I can guarantee you 100% satisfaction. I hope you will consid More

$20 USD / hour
(1 Review)
0.0
NNTBPO

Hi, I am having experience of over 7 years in this field. I will do this for you at $5 per hour. I worked on projects like American safety council, Online traffic school USA, Specfactory UK , Nathan Travel UK, A More

$15 USD / hour
(0 Reviews)
0.0
ahmeddeeba

I am a corporate development expert with a wide scope of consultancy service covering Strategy Sitting, Customer Experience, Organization Development, Client Relations, Training, Project Management, Customer Care Opera More

$30 USD / hour
(0 Reviews)
0.0
fshahzad009

Hi, This is Faisal Shahzad, Serving Incident Manager In a multinational Telecom company and pleased to confirm that I am available to fulfill the task as per the requirement.

$23 USD / hour
(0 Reviews)
0.0