customer care professional

A Gold Coast based company have an immediate requirement for a motivated Online Customer Support Officer to join their dedicated and professional team. This is a challenging and rewarding role for the right candidate who is reliable and has a can-do attitude. The role starts as a Permanent/Full Time position for the right candidate. You will be answering customer inquiries, identifying issues, and resolving customer concerns. Your responsibilities in this position will include: Interacting with customers by phone, email and live chat in a friendly, supportive and efficient way Identifying and resolving issues Resolving customer complaints Understanding our product range and assisting in online sales Assisting customers on how to assemble and to use their products correctly Maximizing customer satisfaction and ensuring a quality experience To be considered for this role you will demonstrate: Superior literacy and verbal communication skills A passion for delivering exceptional customer service High level of attention to detail and accuracy An engaging and friendly personality Ability to understand a diverse products range Analytical thinking and problem-solving skills Ability to adhere to company policies and procedures Proven capability to resolve customer issues Ability to multi-task and work unsupervised Work efficiently and effectively in a high volume fast-paced environment Work with a sense of urgency and a commitment to quality