Select an operation (a process) with which you are familiar. The process could be one from a past or current place of work, one you have experienced as a customer or client, or one you are able to observe and collect data from.
Produce a detailed map of the current process, populated with appropriate data, with explanatory notes, and with a key to the symbols used: Cross Functional Analysis or other.
Analyse the process for possible improvements, using operations management tools, techniques and frameworks; produce a ‘future state map’ of the redesigned process, and provide recommendations for the implementation of the process redesign, compare your observations of the organization selected with the operations management literature. The following examples of issues that should be discussed include the following sub themes:
What does process improvement mean to an organisation-Lean, Agile or Resilient?
What factors influence the future state?
What processes exist to ensure continuous improvement? Are these processes adequate and if not, how could they be improved?
How does the organisation map onto models of operation strategy-transformation-impact – CSR factors described in the literature?
Critically discuss the benefits, quantitative and qualitative, of your ‘improved’ process and reflect your observations of the organisation selected with the literature. The organisation should not be drawn from a published case study.
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