In Progress

NON-SALES PHONE SUPPORT

Only candidates in US, Canada, Caribbean and Mexico will be considered. If you are in Pakistan, India, Philippines, etc., please do not apply.

Starting in July, we need a person to answer phone calls. This will be pre-sales. Not sales. For now, we only expect inbound calls. Maybe later, we may add outbound calls to your duties. We expect to pay you, only when you are on the phone, rather than a flat, per-hour basis. We are expecting that you are already at an equipped desk, performing other tasks for other clients, so think about how you would charge. Perhaps a per-call charge. We will provide you with a vonage line and equipment, so we can share the phone records with you, and use that as a basis for you to bill us.

Be prepared for a brief over-the-phone interview, for us to gauge your demeanor, phone presence, speaking style, etc.

Duties and responsibilities:

- Answer all calls during normal CST business hours (8am to 6pm)

- Answer using our company name

- Answer basic questions about two products

- Direct callers to specific pages on website

- Obtain contact information of caller

- Walk them through the online purchase process

- Read a short list of talking points

- Direct all press inquiries to us (another phone number)

- send 'call-back' requests to us via email

- Set up a free Google Docs account, so that we can share a Google Docs spreadsheet with you.

- you must have a Mac or PC and be versed with using it.

- post-sales support, answer basic installation questions, directing them to installation instructions, etc.

- you must have a robust internet connection, and an available port on your router or hub/switch for VoIP unit

- hook up the Vonage equipment we send you (we will cover the Vonage costs, but this service is not to be used for phone calls that are not related to our company)

You are not expected to 'sell' our products; you are only provide 'pre-sales support'.

You will not be allowed to assist in consulting client on design questions

You will not be asked to answer technical questions (beyond that which is on the list of talking points),

You are NOT expected to know everything about our products - beyond a list of talking points that we have.

You will need to familiarize yourself with the website, different available documents and files to download.

Skills: Customer Support, Phone Support, Sales, Virtual Assistant

See more: non sales, inbound phone, google docs spreadsheet, website support, technical support calls , website design mac free, website design costs per hour, website contact technical support, vonage business, voip service free, voip phone for business, technical support duties, technical support company, technical support and customer service, technical flat, starting an online sales company, starting an online business in india, starting an online business india, starting a business in india on line, spreadsheet consulting, set up internet business india, sales person on line, sales per hour, sales interview questions, sales interview

About the Employer:
( 34 reviews ) AUSTIN, United States

Project ID: #4577144

Awarded to:

mhughes75

Excellent customer service and speaking voice - personable over the phone and engaging. Please see PMB for more.

$11 USD / hour
(1 Review)
0.0

14 freelancers are bidding on average $13/hour for this job

samanna

Kindly check PMB

$12 USD / hour
(2 Reviews)
3.2
andreagaggioli

I have over 8 years of customer service experience. I have work remotely for 3 years, so I have great Internet connection.

$16 USD / hour
(0 Reviews)
0.0
cattaaa

I have done cx service for many years and am familiar with the services you are looking for. I would appreciate an hour or so paid to review the data that I would be working with and from there would be happy to work o More

$14 USD / hour
(0 Reviews)
0.0
iproinfotech1

working offline for government of india,with huge team back up with me

$12 USD / hour
(0 Reviews)
0.0
brindhasampath88

We canassure 85% quality on start up and 95% completion and can raise the bars very soon

$11 USD / hour
(0 Reviews)
0.0
Cybersoftcr

Looking for expert consultants to get your job DONE? or looking for a partner to give you support? We're the right solution to make your business grow with our expert solutions that will fit to your current budget. Gi More

$12 USD / hour
(0 Reviews)
0.0
OBTM2outbounders

Hi there. I understand you're looking to hire Outbound reps . You might have heard of us before - [url removed, login to view] - We have hundreds of outbound reps ready for hire right now - You can listen to agent audio sam More

$8 USD / hour
(0 Reviews)
0.0
nikai007

Hi I have experience in customer support. I will be in Iceland next week to settle permanently and will be taking calls from there.

$11 USD / hour
(0 Reviews)
0.0
byron743

with all that you had quoted in your offer i can tell i am the right person to pursue this delicate project to its maturity [url removed, login to view] a young talented and creative mind as i have i can reassure you nothing but satisfa More

$11 USD / hour
(0 Reviews)
0.0
CasablancaExecs

Hi, I offer over 20 year's of experience covering a full spectrum of administrative duties, including customer service manager, B2B, recruiting, account management, lead generation, and surveys. I would welcome t More

$16 USD / hour
(0 Reviews)
0.0
waseem531071

I have experience of working in Call center so, I almost know how things work. English is my First Language. Thanks

$11 USD / hour
(0 Reviews)
0.0
shonette

I am an experienced customer service representative of five years trained in handling irate customers.I am Really interested in the position . Have over 4 years doing customer service jobs I am Motivated, self-starter More

$10 USD / hour
(0 Reviews)
0.0
bemagnopopa

Hello, I have extensive sales and customer service background and worked in the airline industry for 6 years. I am currently a freelance resume and cover letter writer for 3 freelance websites while serving as a soldi More

$14 USD / hour
(0 Reviews)
0.0
cvsadler

Clear speaking, organized and pleasant Customer Service Rep experienced with sales, tech support and retention.

$12 USD / hour
(0 Reviews)
0.0
Softxpertllc

Kindly check PM for bid details. Thanks,

$13 USD / hour
(0 Reviews)
0.0
OBTM5outbounders

Sent private message

$12 USD / hour
(0 Reviews)
0.0