Account Manager (Email & Phone relationships w/ Happy Customers)

Brainscape is a popular web & mobile education startup with over 3 million registered users. Among our "power users" exist many dedicated champions who could become more formal proponents, clients, or partners.

We are seeking a Lead Account Manager to build and maintain consistent human relationships with these power users. You will diligently identify, contact, speak with, and follow up with a broad variety of users -- including students, teachers, professors, publishing company executives, corporate trainers, and other types of professionals.

You can expect to have up to 5-10 hours of enthusiastic user phone calls every week, and another 10-15 hours of emails. There are multiple goals of these conversations:

- Learn more about what features our users need, to help us prioritize

- Identify great user "stories" for PR opportunities

- Recruit "brand ambassadors" to promote their flashcards to earn money

- Get us introduced to purchasing decision makers at their school or company

You will be compensated at a competitive hourly rate plus potential bonuses for formal Sales deals or Partnerships that you are able to uncover.


- At least 2 years of experience in sales or account management

- Some awareness of how tech is used in schools, test prep, and/or corporate L&D

- Deep familiarity with at least one major CRM (e.g. SalesForce, HubSpot)

- Impeccable organizational skills and communication skills

- Strong stamina to hustle through multiple consecutive emails & phone calls

- An inquisitive mindset and eagerness to ask users pointed questions

- Ability to switch context and "tone" when speaking in different markets

- Availability to work at least 15-20 hours/week, on a flexible schedule

Skills: Account Management, Sales

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About the Employer:
( 0 reviews ) Brooklyn, United States

Project ID: #17748310

4 freelancers are bidding on average $20/hour for this job


Hi there, Hope you are doing well. I know your time is very important but let me introduce myself; I am Cost and Management Accountant by profession. I have seen your project and I want to do this for you if you like More

$17 USD / hour
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My name is Mae Carmel Diacamus. You may call me Mae or Carmel. I believe I have the right combination of skills, experience & attitude for the job. I worked in a BPO industry for over 6 years. My job is combined Techn More

$18 USD / hour
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$22 USD / hour
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4 Years experience of Account management, B2B Customer Support and Sales dealing with top corporate and business heads at various levels of hierarchy. Provided Business Representation Service for the client and attende More

$22 USD / hour
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