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Call Center Representative

We are looking for a friendly and hard-working customer service associate to join our growing team. The individual in this role is be responsible for answering all incoming calls and emails, fielding customer questions and complaints, and transferring potential leads to our sales team.

Candidates should have an outgoing and positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment.

Representative Duties and Responsibilities

Field incoming calls in a timely manner throughout shift

Identify customer questions, complaints, concerns, and overall needs

Provide sufficient answers and solutions to all customer queries

Handle customer complaints respectfully and professionally

Redirect customers to appropriate departments and teams when appropriate

Generate leads for sales team by screening callers and identifying potential sales opportunities

Ensure all voicemails are answered immediately

Maintain professional relationships with customers through ongoing excellent customer service

Follow up with callers on complaint/question status, ensure resolution

Collaborate with call center team members, sales team members, and other company departments to ensure overall customer and product satisfaction

Meet or exceed call quotas and sales assist quotas, both personally and as a team unit

Follow all communication procedures, policies, and guidelines during every customer interaction

Perform duties and responsibilities with our customers’ satisfaction as your number one priority

Skills: Customer Support, General Office, Sales, Telemarketing, Virtual Assistant

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About the Employer:
( 0 reviews ) United States

Project ID: #18913654

45 freelancers are bidding on average $23/hour for this job

hebathomas

Dear potential client I understand that you are looking for superb and exceptional customer service representatives that meets the requirements below. I am the most suitable person for the job because I understand that More

$20 USD / hour
(22 Reviews)
5.7
snyuysoni

Dear Sir Thank you for reading my bid. I am very much interested in your job offer. I have 5yeard experience in customer services. I am also available to start asap. I am reliable, friendly and a great team player. I More

$15 USD / hour
(1 Review)
3.1
AbdelrahmanTw

I'm here to excel at whatever i do and do every job with excellence and honesty. I'm a very passionate person and work is essential to me. I have a total of 6 years work experience, started as a customer service rep More

$15 USD / hour
(3 Reviews)
2.8
princessSophia

Hi I'm Lynne. I have experience in customer service representative for 7 years. I can work efficiently and effectively with minimal supervision. I hope you can consider me for your project. thank you.

$166 USD / hour
(2 Reviews)
0.7
SindhuPatnala

Hello, I have excellent knowledge of Ms Office & MS Excel with excellent typing speed(speed 80WPM), I can assist you with you as the Virtual Assistant, Customer service statisfaction, Lead generation, Order processing More

$22 USD / hour
(0 Reviews)
0.0
kehlonline

I have 2 years of experience as an appointment setter, EMAIL HANDLING, COLD CALLING and LEAD GENERATION for a solar company in NJ. My primary responsibilities are: Manual scraping of customer's phone number to re More

$22 USD / hour
(0 Reviews)
0.0
msgogetum

As per requested, per script and call volume receive inbound calls and process requests according to procedures outlined by your business.

$24 USD / hour
(0 Reviews)
0.0
ah3320484307

we are call centre with more than 50 seats currenlty we are the energy projects of usa we are doing very well in that. we are able to give you quality work with our expert [login to view URL] will not let you disapoint if you give More

$22 USD / hour
(0 Reviews)
0.0
TimOgbaidze

Hello, I have a great experience in Customer Support and Sales so I think we should be a perfect match for each other. Thank you Skype: timooooor Linkedin: [login to view URL]

$16 USD / hour
(1 Review)
0.0
anthonymunyua

Dear Hiring Manager, I am writing to apply for the Call Center Representative position with your company. I possess over 5 years of experience with increasing responsibility and enjoy the fast-paced ever-changing More

$16 USD / hour
(0 Reviews)
0.0
heshamsbr

I m basically an electric engineer certified as PMP (Project Management Professional ) with good knowledge of diversity of electric equipments and Industrial automation , I have strong language skills in English and Fr More

$22 USD / hour
(0 Reviews)
0.0
AnaBeiu

Hello, In the last 4 years I was employed as customer service representative, retention L2 and technical support. My experience in customer service is 4 years. During my shifts I dealed with US and Canadian custome More

$15 USD / hour
(0 Reviews)
0.0
jaym1177

I have a Call Center. I have bilingual Agents English and Spanish. With Customer , Tech Support and Sales experience. Our Call Center Management team has overall 35 years in the BPO Industry. We hire native Englis More

$22 USD / hour
(0 Reviews)
0.0
mnelson94

I have the perfect agent in our Center for this Campaign that is an expert and will bring you great [login to view URL] can start asap.

$22 USD / hour
(0 Reviews)
0.0
arrzion

Hi, We are a growing managed service provider in IT Infrastructure and provide IT & Customer support across the globe. Our Clientele list is very diversified with businesses ranging from Health care, Fin-tech, Manuf More

$16 USD / hour
(0 Reviews)
0.0
abdulrehmanelahe

Hi, i am professional Sales Expert. I started my career as a Sales Engineer in an engineering firm Seven Years ago. Right now I run my own engineering and Consultancy Firm in Pakistan by the name of ENGIETECHN More

$23 USD / hour
(0 Reviews)
0.0
Syakirinfauzi

Hello, I would love to do this project as a call centre representative. I specialized in client communication and good in public speaking. You also can take a look a my profile and if you have any question, i woul More

$16 USD / hour
(0 Reviews)
0.0
juliop1177

I have a Call Center. I have bilingual Agents English and Spanish. With Customer , Tech Support and Sales experience. Our Call Center Management team has overall 35 years in the BPO Industry. We hire native Englis More

$17 USD / hour
(0 Reviews)
0.0
Szertegia

Guys! I saw an ad of you guys requiring customer service representatives. We are located in Tucson, AZ with offices in Mexico. We can provide a virtual customer service solution for your business and reduce labor c More

$22 USD / hour
(0 Reviews)
0.0
susanlane67

Hello, I am writing in response to your advertisement for a Call Center Representative (work remotely). After thoroughly reviewing the requirements and preferences mentioned in the job description I believe that I have More

$15 USD / hour
(0 Reviews)
0.0