Closed

SurveyForce

I have an instance of SalesForce that is used to track cases/incidents for 7 different companies (there are 7 different queues). Email to case, web to case and agents manually inputting cases for phone calls are all used. The primary objective is to have SalesForce automatically email our customers a post-case survey as soon as the case is closed. Ideally, we would then be able to report on customer support satisfaction by case or agent. We are looking to implement this functionality using Survey Force.

The tasks are:

1) Create surveys for each of the separate companies (brands)

2) Setup workflow to auto-send the survey when a case is closed

3) Build reports to allow reporting based on agent (average customer satisfaction by agent), brand, contact channel (email, phone, or chat)

4) Finally, if possible, we would like to investigate the possibility of using the individual survey results to automatically update the Satisfaction Indicator on the appropriate contact within SalesForce.

A working demonstration of this functionality must be built in our sandbox prior to deployment in our production environment.

Skills: Salesforce.com

See more: survey force salesforce contact, surveyforce customer contact, survey salesforce, salesforce support case, salesforce.com tasks, production post production, post production agents, in post production, i force com, customer workflow, customer support companies, salesforce satisfaction indicator, survey force, salesforce.com support, production support, phone survey, Customer Support Agent, build a survey, workflow setup, queues, salesforce reports, investigate report, salesforce email, survey agent, salesforce update

About the Employer:
( 0 reviews ) Canada

Project ID: #1145167

6 freelancers are bidding on average $430 for this job

dskvaptech

We have experienced team of more than 2 years. Our technical people can handle your project in a best way to provide flexible solutions at each level of usage of the system. We have experienced people who dealt lump s More

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problemsolver

Please see the PM.

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mikhailivanov

Hello, I'd like to work with you. I am a senior certified administrator and developer in Salesforce platform. I work in IT industry for already 12 years. My experience in Salesforce is 4 years. I have a certi More

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crmservice

We will deliver the work in 10 days

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rohitsfdc

hello sir, just to add, i am a salesforce 401 and 201 certified. and giving exam for 501 next month. i've working on SFDC since 1 and a half year. Please gimme a chance to prove u my capabilities thanks, Rohit

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softappspro

We have certified developers who can take care of this project. Let us know if interested.

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