Synology DDNS connection failed on Netgear Nighthawk Router

We have a Netgear Nighthawk Router and a Synology NAS DS920.

The local network is all set up and working fine however we are receiving the following two errors when trying to connect to Synology DDNS.

• Synology DDNS connection failed. Please check your network status.

• Synology DDNS connection check is disabled. To resume this service, please sign in to DSM > Control Panel > External Access, or SRM > Network Center > Internet > QuickConnect & DDNS and enable Heartbeat.

Please see attached image for error messages.

We need someone to connect using teamviewer and correct these issues straight away.

When you connect we will be logged in to the router and also the NAS.

Please only place a bid if you are sure you can correct this issue.

If a good job is done we will give you a 5 star rating and will ask you to help us again in the future.


Skills: Server, Network Administration, Storage Area Networks, Network Security, Network Engineering

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About the Employer:
( 110 reviews ) Shanghai, China

Project ID: #31049088

4 freelancers are bidding on average $19 for this job


Hello Dear, I am an Expert Network Engineer and I am working as Expert Network Engineer at a Multinational ISP. I have great hands-on experience for more than 15 years in various network technologies. I have Cisco C More

$15 USD in 1 day
(111 Reviews)
(12 Reviews)

I have set up the DDNS service in the past to use for offsite backups with the Synology NAS solution. I believe once connected to the system I will be able to resolve this issue

$20 USD in 7 days
(0 Reviews)

i just need to see if Netgear block any port or if there is an acl who block the traffic also we need to see if your setup of the dns declared is correct with the cloud of Synology (test the connection ping to cloud... More

$15 USD in 2 days
(0 Reviews)