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I need my Salesforce instance to talk seamlessly with WhatsApp Business. The API has not been set up yet, so the first step will be registering and activating a WhatsApp Business number and gaining full API access. Once the API is live, I want three flows automated inside Salesforce: • Lead management – new WhatsApp inquiries should create or update leads, log conversations on the record, and trigger the usual assignment rules. • Customer support – agents must be able to send and receive messages directly from Salesforce (Service Console), with transcripts stored on the case. • Marketing messages – I’d like to schedule and send templated broadcasts that respect WhatsApp’s policies and surface engagement data back in reports and dashboards. You are free to use the method you prefer—Twilio, Meta Cloud API, or another compliant gateway—as long as it remains within Salesforce’s governor limits and keeps messages synced in real-time. A short knowledge-transfer session and basic documentation (API credentials, key objects, and flow diagrams) will round off the job.
Project ID: 40210814
21 proposals
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Active 24 days ago
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21 freelancers are bidding on average ₹11,455 INR for this job

With an extensive background in Salesforce and certified expertise in Salesforce App Development and CRM, my team is well-suited to tackle your integration project. We have a vast global portfolio that includes working across various industries, which has equipped us with practical knowledge and skills to design effective solutions for any scenario. To make the most out of the Salesforce-WhatsApp integration, we will diligently set up the entire API for you and ensure smooth communication between your system and WhatsApp Business’s compliant gateway. Our core aim is to ensure that it's within Salesforce’s governor limits and messages stay synced in real time, all while having every conversation logged accurately against leads or cases - as per your requirements. Let's talk details over chat/call. Awaiting, Cheers.
₹70,000 INR in 5 days
6.3
6.3

Hi, we're working as a salesforce success team, we read your project description and we would like to setup the whatsapp integration for you. please check our profile and text us back to do the further discussion.
₹7,000 INR in 7 days
6.1
6.1

I will register and activate a WhatsApp Business number, gaining full API access. I will automate three flows in Salesforce: Lead management, creating or updating leads and logging conversations, Customer support, enabling agents to send and receive messages, and Marketing messages, scheduling templated broadcasts with engagement data in reports. I will use a compliant gateway like Twilio or Meta Cloud API, within Salesforce's governor limits, and provide a knowledge-transfer session and basic documentation. Waiting for your response in chat! Best Regards.
₹11,607 INR in 3 days
4.6
4.6

Hello, I am a seasoned Salesforce professional with 10+ years of hands-on experience in Salesforce development and administration. Over the years, I have successfully delivered solutions across Sales Cloud, Service Cloud, and Experience Cloud, helping businesses streamline processes and enhance customer engagement. My expertise includes: * Apex, Triggers, Aura, and Lightning Web Components (LWC) * Flows, Process Automation, and Salesforce Administration * Customization, Integration, and Optimization of Salesforce environments * End-to-end implementation and support for complex business requirements I bring a proven track record of building scalable, maintainable, and high-performance Salesforce solutions tailored to client needs. I am confident that my skills and experience will add significant value to your project. Looking forward to collaborating and contributing to your success. Best regards, Arpit K.
₹7,000 INR in 2 days
4.3
4.3

I’m a strong fit for this because I’ve delivered end-to-end Salesforce + WhatsApp integrations, not just API hookups. I can handle WhatsApp Business number registration, API activation, and connect it to Salesforce using a compliant gateway (Twilio / Meta Cloud API) while staying well within Salesforce governor limits and keeping messages in real-time sync. Inside Salesforce, I’ll: Automate WhatsApp → Lead creation/update, conversation logging, and assignment rules Enable agents to send/receive WhatsApp messages directly from Service Console, with transcripts stored on Cases Build approved template-based broadcast campaigns, schedule sends, and surface engagement data in reports & dashboards You’ll also get clean documentation, API credential handover, flow diagrams, and a knowledge-transfer session so your team can manage everything confidently. I focus on scalable, policy-safe, Salesforce-native solutions — not quick hacks. If you want this done right the first time, I’m ready to start.
₹7,000 INR in 7 days
0.3
0.3

Hi ? I can set up your Salesforce–WhatsApp Business integration end-to-end. What I’ll do: Register and activate a WhatsApp Business number with full API access Automate three flows in Salesforce: Lead management – create/update leads, log conversations, trigger assignment rules Customer support – send/receive messages in Service Console, store transcripts on cases Marketing messages – schedule templated broadcasts with engagement tracking I’ll use a compliant gateway (Twilio, Meta Cloud API, etc.) ensuring real-time sync within Salesforce limits. A knowledge-transfer session and basic docs will be provided.
₹8,000 INR in 8 days
0.0
0.0

Hello Vinod, I have read the details and I am confident I can do this work. I am an expert with 10+ years of experience in API Integration. View my profile to see work and reviews. I look forward to working with you. Looking forward, Inweb Technologies
₹7,000 INR in 7 days
0.0
0.0

I am Karan, a professional Full-Stack and Flutter Developer with experience in delivering scalable, secure, and performance-driven digital solutions. I specialize in web application development, cross-platform mobile applications for Android and iOS, and custom software solutions. My technical expertise includes AI-based systems, chatbot development, workflow automation, and seamless third-party integrations. I follow industry best practices, write clean and maintainable code, and focus on modern architecture and optimized performance. I work closely with clients to understand business requirements and deliver reliable, user-centric solutions with timely execution and long-term technical support.
₹2,000 INR in 1 day
0.0
0.0

Hello, I understand your goal is to connect WhatsApp Business with Salesforce so that lead inquiries, customer support conversations, and compliant marketing messages all flow seamlessly inside Salesforce. To make sure this is implemented correctly from the start, I’d like to clarify a few points: - Should the WhatsApp Business API setup (number registration and verification) be handled end-to-end from scratch? - Do you want agents to manage WhatsApp conversations directly from the Salesforce Service Console? - For marketing broadcasts, will templates and approval workflows already be defined, or should those be set up as part of this project? I can implement this using a compliant solution such as Twilio or the Meta Cloud API, automate the required Salesforce flows, and ensure conversations, cases, and reports stay fully synced in real time. I’ll also provide basic documentation and a short knowledge-transfer session once complete. Happy to align on scope and approach before moving forward. Best regards, Suraj Rajoria
₹7,000 INR in 7 days
0.0
0.0

I will implement a secure, real-time Salesforce and WhatsApp Business API integration by registering and activating a WhatsApp Business number, configuring an approved API provider, and automating lead creation, case-based customer support, and compliant marketing broadcasts, with full conversation logging, reporting, documentation, and knowledge transfer.
₹12,000 INR in 7 days
0.0
0.0

I’m a Salesforce Technical Architect who can personally redesign the Case Lightning page for Email-to-Case, add agent quick actions/macros, and implement lightweight Flow/workflows—plus provide a clean deployment & UAT runbook.
₹10,000 INR in 7 days
0.0
0.0

I can handle the full WhatsApp–Salesforce integration end to end, from WhatsApp Business number registration and API activation to automated flows for leads, support, and marketing. I’ve worked with Salesforce integrations involving WhatsApp and Marketing Cloud, and I’m comfortable using Twilio, Meta Cloud API, or other compliant providers based on your needs, scalability, and governor limits. I’ll ensure real-time message sync, proper logging on Lead/Case records, and clean data handling. For lead management, I’ll configure flows to create or update leads from incoming WhatsApp messages, log conversations, and trigger assignment rules. For customer support, agents will be able to send and receive messages directly from Salesforce Service Console with full transcript storage. For marketing use cases, I’ll set up compliant templated messaging with scheduling and engagement data surfaced in reports and dashboards. I’ll also provide basic documentation, API details, and a short knowledge-transfer session to ensure your team can maintain the solution confidently.
₹9,450 INR in 7 days
0.0
0.0

Goal: Enable a verified WhatsApp Business number + API, then deliver three real‑time automations in Salesforce: Lead management – create/update Leads from new WhatsApp inquiries, log messages to the record, and run assignment rules. Customer support – two‑way messaging inside Service Console with transcripts stored on the Case and routed via Omni‑Channel. Marketing messages – schedule and send approved WhatsApp templates (broadcasts) with opt‑in enforcement and engagement surfaced to reports/dashboards. Recommended path (primary): Use Salesforce Messaging – Enhanced WhatsApp (Digital Engagement/Unified Messaging) for the most native agent experience and out‑of‑box object model, routing, and reporting. If licensing or timing is a blocker, implement Meta’s WhatsApp Cloud API directly with a lightweight middleware for webhooks + a Salesforce package (Apex/Flows/LWCs) for Leads, Cases, and Broadcasts. Alternative: Use Twilio (BSP) if you prefer a managed gateway and/or want to leverage Twilio’s Salesforce package capabilities.
₹10,000 INR in 10 days
0.0
0.0

Hi am Salesforce Development with 11 plus years of experience. I have experience and expertise in LWC, Apex, flow , integrations API and click tools,CPQ, CLM, velocity, security and visibility, Accout , contact opportunity case lifecycle also known as Sales cloud. I have three Salesforce certification. I have strong handon experience and worked on multiple projects in past.
₹7,000 INR in 7 days
0.0
0.0

We propose a compliant WhatsApp–Salesforce integration covering lead management, customer support, and marketing outreach. Incoming WhatsApp inquiries will automatically create or update Leads, capture conversation history, and trigger standard assignment rules. Service agents will send and receive messages directly within the Salesforce Service Console, with full transcripts stored against Cases. The solution will also support scheduled, template‑based marketing broadcasts in line with WhatsApp policies, with engagement metrics available through Salesforce reports and dashboards. The integration will leverage a compliant provider (Twilio, Meta Cloud API, or equivalent), ensure real‑time synchronization, respect Salesforce governor limits, and include documentation and a brief knowledge‑transfer session.
₹9,000 INR in 7 days
0.0
0.0

Ludhiana, India
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