Operation support and Customer service (email) outsourcing

We are running a ecommerce store, selling items to international market.

Currently we wish to outsource part of our daily operation, as well as customer service (email).

These are some of the requirement on the service provider:

1. Able to do manual HTML editing (e.g. changing URL in html code, changing font type/size, or insert HTML tables into the html code directly).

2. Able to learn fast in using the administrator page of ecommerce store management (checking of orders, checking of item listing properties, update order status etc)

3. Strong in Gmail (especially the usage of LABEL)

4. Able to provide suggestions in the improvement of work processes

5. IMPORTANT: Work flow documentation and enhancement. We do have standard procedures to response many of the customer enquiries. In the initial phase of the outsourcing, the service provider is expected to document the work processes (using word document, and to draw flowcharts with MS visio)

6. IMPORTANT: To deliver consistent service (mon-fri) on specific time. Do not bid if you could not afford a routine support hour (as for the actual timing, we could discuss base on your timezone)

7. Able to use FTP software to upload/update files

8. Able to use Excel for reporting / data consolidation

9. Able to use MSN to communicate

The support is not hard to perform, but due to the completely specialized administration page and company process, the learning curve would be steep in the beginning. We need someone to partner with, who could bring us the true value and pro-active in learning.

For the bid price, please bid the price base on

a. the effort of min. 2 hours per day (that is the minimum package that we will pay).

b. each additional manhour fee if the support hour is extended beyond 2 hour per day

Probation period:

- We will provide the training in the first 1 month of the support. During the training, we would intensively observe the quality of work that has been delivered. If we feel that the commitment and quality of work is not up to our expectation, we will need to offer the job to someone else.

This is not a full time work, but this task will be good to ensure a consistent flow of income for you (as we have a minimum payment of 10 man hour per week).

Please feel free to ask if further clarification is needed. The selection process will take about 7 days.

Skills: Accounting, Data Entry, Data Processing, System Admin, Telemarketing

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About the Employer:
( 17 reviews ) AUSTRALIA, Australia

Project ID: #242416

31 freelancers are bidding on average $83 for this job


Please check PMB for details, Thank you

$30 USD in 1 day
(90 Reviews)

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$100 USD in 7 days
(44 Reviews)

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$30 USD in 1 day
(38 Reviews)

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$50 USD in 7 days
(4 Reviews)

Hi:Please see pmb.

$100 USD in 5 days
(11 Reviews)

Hi, Please check our profile, we can arrange to have a setup estasblished under your sole guidance and partner ship for such long term work. If interested kindly select us and note rates are negotiable! regards fais More

$250 USD in 30 days
(9 Reviews)

We are a data entry and data conversion services firm based in Hyderabad, India looking to diversify into call center and BPO services. We are now incorporated under a new name, Nirvana Software Pvt. Ltd. We have estab More

$30 USD in 7 days
(1 Review)

Hello, I have some experience of working with e-commerce [url removed, login to view] see pmb for [url removed, login to view]

$100 USD in 30 days
(7 Reviews)

I'm ready to do this for you.

$30 USD in 0 days
(3 Reviews)

Hello, Sir I have a work experience in Remote Server Administration and Management. I have a good knowledge of HTML, PHP. I have mentioned my work experience an skills in PM, please check that. More

$230 USD in 30 days
(2 Reviews)

Good Day We currently have all the support personnel and time to attend to this, we are located at GMT+2 time zone a. the effort of min. 2 hours per day (that is the minimum package that we will pay). --- More

$100 USD in 1 day
(1 Review)

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$120 USD in 7 days
(1 Review)

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$30 USD in 1 day
(1 Review)

Hi i have experiance in customer support. I can do it.

$30 USD in 30 days
(0 Reviews)

give me a chance to work, i am a post graduate from finance background, just check my work once.

$150 USD in 5 days
(0 Reviews)

I am interested in this project. I am ready to start.

$30 USD in 1 day
(0 Reviews)

Hello, I've been working in e-mail/chat/phone tech support for over 2 years now (MSN/Xbox/GM/EDS). And I can do the job for you, with High quality. Hope you contact me back. Marcelo

$100 USD in 7 days
(0 Reviews)

I am willing to be a partner if the money is out there! Lets give it a trial from the D.R.

$150 USD in 5 days
(0 Reviews)

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$100 USD in 10 days
(0 Reviews)

ready at your service at any time I'm in (GMT+3hrs)zone

$30 USD in 5 days
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