Automation Engineer and Tech Support -1

Job Position: Fulltime position (Regular)

Job hours: Singapore Business Hours

Job Type: Remote Work

Skills Required:

● Strong knowledge of application integration design, development and maintenance

● Strong technical skills including:

o Software design and development

o Database management and administration (Data compression, backup and recovery)

o Server maintenance, ideally Windows Server

o General IT troubleshooting

● Knowledge of app integration tools such as [login to view URL] and Zapier

● Experience with cloud-based productivity apps including Clubhouse, Trello, Slack, Todoist,

Google Calendar, Evernote, Asana, [login to view URL], Sunsama, Jira

● Experience creating mail rules/filters for Outlook, Zoho Mail and Google Mail

● Experience writing scripts e.g. Python, VBA, batch files, etc.

● Experience with web scraping information from both public and members-only websites

● Experience with backups to both local network and cloud storages

● Experience with Git Integrations and DokuWiki organization process.

● Excellent English communication skills, particularly writing


● Main responsibility would be to help our team of workers to automate workflow and reduce

manual work.

● Integration of apps including Trello, Asana, Jira, Slack, Todoist, Google Calendar, Workast

ToDo (in Slack), Evernote, [login to view URL], Sunsama, and email.

● Automation of the workflow can be achieved e.g. using [login to view URL], Zapier or proprietary


Examples would be:

1. Example

 Create a workflow in a diary task management tool (such as Sunsama or [login to view URL]) where each worker every day logs in and is able to see his/her priorities for the day.

 Fill a panel of the tool with a list of tasks from Todoist which the worker can drag and drop into their schedule for the day.

 Regular tasks are automatically inserted into the schedule for the day by Google Calendar.

2. Example

 Create an integration such that each worker can assign Todoist tasks to their team or other teams via Slack.

3. Example

 Create an integration between Todoist and Google Calendar with Trello

 Events from Trello automatically create tasks in Todoist and calendar entries in Google Calendar

 When tasks in Todoist are knocked off, items on Trello project checklists get checked.

4. Example

 Create an integration to is automatically scrape a members-only website for new information on a regular basis, and post it to Asana

5. Example

 Emails are filtered for certain conditions and for the ones passing the filters:

 Subjects are modified to include certain key information, such as the date/time, the sender’s name, or some other information from the body of the email.

 Superfluous attachments are removed.

 Emails are then forwarded to a given email address.

 Write good documentation which clearly explains how team members can use the automated process to improve their workflow


● Provide full technical support throughout the organization

● Identify and troubleshoot bugs and other technical issues that might come up in the

development, implementation of any application.

● Automate regular data backups and perform server maintenance

● Perform database management and administration

● Write good technical documentation

Skills: System Admin, Technical Support, Windows Server, Autotask, Process Automation

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About the Employer:
( 0 reviews ) Singapore

Project ID: #30631694

7 freelancers are bidding on average $7/hour for this job

(31 Reviews)

I've been a call center agent for quite some time now so I am very confident that I can be a perfect fit for the job since it requires a candidate to be a good communicator. I've experienced talking to a lot of nationa More

$5 USD / hour
(0 Reviews)

Hi, I will take this automation & QA support task , Could you please give this opportunity I have completed a total of 14+ Years of experience in test automation & manual testing could you please review my below More

$8 USD / hour
(0 Reviews)

I'm a principle engineer in Windows, Vmware and Azure & Networking. I have the enough knowledge to support the technical tier 1 issues within short span

$7 USD / hour
(0 Reviews)

I'm a certified Microsoft Office 365 solutions Deployment and Administration Expert with extensive experience in SharePoint/OneDrive, building high-quality supporting multi-nationals and corporation On-prem servers and More

$8 USD / hour
(0 Reviews)

i can complete your project on time and within your budget. on similar projects to what you are looking for and I am confident I can exceed your expectations I clearly understand your project requirements. I assure qua More

$5 USD / hour
(0 Reviews)

I am Andi, experienced as a Linux Engineer or System Administrator, I have experience as a technical support engineer for more than 5 years and have a cPanel certificate and also experience in Plesk/cPanel setup and co More

$5 USD / hour
(0 Reviews)