Outbound mail tech guru - Sendgrid / [login to view URL]

Hi all

Looking for someone to jump in and diagnose issues we're seeing across three separate domains we're using in cold email campaigns via Sendgrid / [login to view URL]

Sendgrid is reporting higher open rates than we're seeing in [login to view URL] - I'm inclined to trust [login to view URL] as we have seen our response rate drop to almost zero.


* Campaigns that were previously opening at 20-25% are now around 2% (according to numbers in [login to view URL]).

* Responses to our campaigns have tanked (according to observation of our inboxes).

* Sendgrid makes it appear as though we're tracking 5-6x higher in open rates for comparable periods, but still lower than we're used to.

* We're using 3x separate domains in 2x different markets (UK and US)

* Mail-tester tells us that two of those domains are 10/10; one is 9.5/10

These campaigns were running for 4-6 weeks at over 20% open rate and no issues. Domains have been warmed up and have SPF / DKIM records.

What we're seeking:

* Diagnosis of issue

* Fix issue

* Test and hand over

... in quick time, if possible.

Let me know if any queries.

Cheers !

Skills: System Admin, Email Handling

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About the Employer:
( 0 reviews ) Australia

Project ID: #27371797

6 freelancers are bidding on average $50/hour for this job

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