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IT Support Specialist

We are seeking an IT Support Specialist for our Oklahoma City area clients. We are looking for the specialist from in and around Oklahoma City area [login to view URL] opportunity for someone to join our team and learn a variety of skills through the different Voice, Data, Cloud services we offer our clients.

Requirements: 4+ years’ experience working in an IT support or helpdesk situation. 1+ years managing projects, team members, and customers. 2+ years functioning as a tier 2-3 support personnel, 2+ years working with a ticketing, documentation, and MSP management tools and software (ie. Solarwinds, Remedy, Kaseya, Datto RMM)

Duties:

• Provide onsite, remote and phone support for IT customers

• Provide professional consulting services for customers and prospects in both IT and telecom

• Maintain full professionalism when working with customers

• Work under minimal supervision and be a self-starter

• Service and maintain customers IT equipment (servers, workstations, router, switches, etc).

• Be a vendor liaison for customers

• Manage customer projects from inception to completion

• Maintain customer documentation and service logs

• Manage service tickets and timesheets

• Provide network assistance in telecom installs

• Work with other departments to provide a complete customer solution

• Ability to work some late nights and some weekends (scheduled)

Required Skills:

• Extensive knowledge of TCP/IP and associated protocols (TCP/UDP, DNS, DHCP, etc.)

• Extensive knowledge of Routers and their functions (routing, arp, firewall, etc.)

• Extensive knowledge of Switches and their functions (ARP, speed, QoS, STP, etc.)

• Knowledge of Windows server and workstation Operating system (win 7, 8, 10, 2008, 2012, & 2016)

• Knowledge of desktop publishing software (MS Office, Office 365)

• Knowledge of Email services and their functions (Exchange, POP, IMAP)

• Knowledge of Wireless technology and their function (802.11, Radios, etc)

• Knowledge of Server hardware (RAID, Hardware redundancy, ILO/DRAC, etc.)

• Knowledge of Active Directory and its functions (Users/Groups, NTFS permissions, Group Policy, etc)

• Experience managing and maintaining network environments (workstations, servers, router, firewall, and switches)

• Experience Knowledge with Network management and monitoring software.

Preferred skills:

• Experience Knowledge of Cisco and Adtran routers

• Experience Knowledge of Sonicwall, Watchguard and Fortinet firewalls

• Experience Knowledge of Manage Switch Programming (HP/Aruba, Cisco, Adtran)

• Experience Knowledge of QoS programming (ip pres, EF, etc)

• Experience Knowledge of VoIP technology (SIP, Call control, RTP, Mitel, Cisco, etc.)

• Experience Knowledge with VMware (ESXi, Hypervisor, vSphere, etc.)

• Experience Knowledge of Hyper-V

Please specify your location while sending proposal.

Skills: Computer Security, Network Administration, System Admin

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About the Employer:
( 0 reviews ) Atlanta, United States

Project ID: #20012093

15 freelancers are bidding on average $35/hour for this job

talhamq

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herradi

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jsgomes

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