• Microsoft System Administrator
• Administration of Hybrid Environment containing Exchange 2013 Server And linked to Microsoft Office 365 Cloud.
• Administration of Windows Server 2012 (AD, DNS, File Servers, Print Servers)
• Managing VMware Virtualization Technologies vSphere Hypervisor Esxi.
• Administration of Microsoft SCCM, SCOM 2012.
• Responsible for managing and supervising the daily operations of the Help Desk team.
• Responsible for achieving maximize staff productivity by team building and reward recognition programs.
• Responsible for the daily management of +500 users support in HQ, factories, Branches.
• Coordinated help desk support operations with IT support teams of engineers, administrators.
• Planned, developed, and implemented new support policies and procedures by establishing a company.
• Reviewed reports of computer and peripheral equipment, malfunction, and maintenance to determine costs and impact.
• Analyzed help desk activity, tasks and made recommendations for increased performance efficiency and effectiveness.