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Application Support & Software Trainer Role -- 2

We are looking for an experienced Application Support and Software Trainer to join our team and be the Client Champion for our software. We are wanting someone who is keen to join our team on a permanent full-time basis and can bring their existing IT Support skills and make an impact from day one. 

The successful candidate will (but not limited to):

Work during NZ hours of 8.30 am to 6 pm

Serve as the 1st point of contact for clients seeking technical assistance via chat, phone or email 

Have excellent communication skills both written and verbal

Be confident in knowing when and where to escalate unresolved issues to the next level of support team member

Keep accurate records of events and problems along with their resolutions in logs 

Follow up and update clients with status and information regarding concerns 

Identify and suggest possible improvements on processes and procedures

Help with documentation of help guides, release notes, software demo videos and how-to videos

Help with full onboarding of new clients

Be a proven team player with experience working with remote team

To be successful in the role you will have at least 2+ years of practical experience in a helpdesk or face-to-face support role and experience in a training or learning facilitation role. You will have excellent interpersonal, communication and technical skills and be adaptable, proactive, and approachable.

  

You will have a passion for troubleshooting and problem-solving, and the ability to prioritise and follow tasks through to completion.  Flexibility and adaptability to meet changing demands quickly are key, so ideally this role would suit someone who is energetic, motivated and a great team player.  You will also have highly developed communication and relationship management skills as this role involves engaging with multiple functions within the business and external stakeholders.

Answer the following questions when submitting a proposal:

Are you able to work during NZ hours?

Are you able to provide chat, phone and email support?

Share your most recent experience as an application support person

In your career history, what was the role you have most enjoyed working so far and why?

Why should we consider your application?

Skills: Technical Support, WordPress, Training, Debugging, Business Analysis

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About the Employer:
( 2 reviews ) Auckland, New Zealand

Project ID: #31553920

7 freelancers are bidding on average $5/hour for this job

raiqasim495

Hi, I am Rai from Pakistan and I work as a Customer Support Agent for SaaS companies. I have previously worked with TestGorilla and DropFunnels as customer support agent. I have 1+ years of experience working in SaaS. More

$5 USD / hour
(0 Reviews)
0.0
raghubalasubrama

HI Recruiter. I have 12 plus years of experience in the field of customer service I started as a customer support rep for regional telecom company for 6 years and 8 months then I got a chance to work for Microsof More

$8 USD / hour
(0 Reviews)
0.0
Freeix

1).Yes I'm able to work during NZ hours but in India timing it may vary. 2).Yes I can absolutely provide chat, phone and email support. 3).I'm doing this jon 1st time zero experience but i ensure you that few days of w More

$4 USD / hour
(0 Reviews)
0.0
edavperez

Hi! My name is David and I am from Argentina. I have 15 years of experience in It Support and Customer Service. Currently I work as Level 2 Support and I have time available for other projects. I would like you to co More

$6 USD / hour
(0 Reviews)
0.0
monsever13

i have skill for this job a passion for troubleshooting and problem-solving, word press technical support analysis and debugging

$6 USD / hour
(0 Reviews)
0.0
PSPITSolutions

Greetings, I am having 17+ years of experience for supporting end users on Phone/Chat/Email and In person. I already started a STARTUP with some of my team members who are well versed in same field. we can work with yo More

$2 USD / hour
(1 Review)
0.0
arjunpinpoint

Hi Team, I can 100% assure you that you are in the right palace to get the best result for your requirement with my sound understanding of JS, JSP, Java, Servlet, SQL, HTML, CSS, Python and Web Services as my some of More

$5 USD / hour
(0 Reviews)
0.0