Closed

Technical Support Representative

This requires a deep understanding of the software and the ability to see issues from the customer's perspective. The breakthrough we made is that the software can be configured to meet all the different needs of the customer without writing a line of code. Everything is done through a wizard-based customization interface using a standard browser.

The ideal candidate has a strong analytical and logical mind, a technical background, good judgment, people skills, and excellent attention to detail in this position. They would show initiative in seeking ways to contribute to the success of the company that go beyond a narrow definition of job responsibilities.

The ideal candidate has 3 years of experience in a technical support role.

Job Responsibilities

· Answer and respond to phone, email and chat inquiries from our customers.

· Assist with software installations.

· Document issues, file and follow up on customer problem tickets.

· Work with the Engineering team to resolve customer problems.

· Learn our software product inside and out.

· Become knowledgeable about products with which we integrate, such as Active Directory, LDAP, Outlook, Word, Excel and Salesforce.

Job Requirements

· 3 years of experience in a technical support role.

· 4 year college degree preferred.

· Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn a complex and wide-ranging program.

· Experience with database concepts, web-based technologies, and operating systems.

· Excellent trouble-shooting and analytical skills, desire to solve problems and make things work.

· Good judgment, capacity to independently evaluate situations and identify the optimum course of action.

· Excellent written and verbal English communication skills.

· Ability to interact politely with the occasional difficult customer.

· Ability to manage multiple tasks and set appropriate priorities.

· Programming or IT/Sys Admin experience a plus.

Skills: Technical Support

See more: quick tech technical support, work home technical support representative, Technical support representative, technical support representative work from home, technical support representative kelly connect, technical support representative interview questions, technical support representative job description for resume, technical support representative ibm, technical support representative salary, entry level technical support representative salary, technical support representative asurion, technical support representative - remote support, technical support representative freelancer, we need technical support sales representative in india, cover letter for technical support representative, technical support representative jobs, technical support representative salary ibm, customer technical support representative, who reports to technical support representative, who does a technical support representative report to

About the Employer:
( 0 reviews ) Romania

Project ID: #19199974

19 freelancers are bidding on average $19/hour for this job

sqlsantosh

Hi , I am santosh praksh i have completed my [login to view URL](4 years degree)in 2012, I have 5 Years experience in application and technical support in ASP.Net, SQL ,MY SQL, Project . please contact me my skype id -santos More

$16 USD / hour
(0 Reviews)
0.0
JGKintanar

I've been working as Customer Service Support for almost 6 years for US and Ireland Telecommunications company (Virgin Media) and (Telus International). I am currently working as Client Relations Analyst for US company More

$22 USD / hour
(0 Reviews)
0.0
manixsantos

Good day sir/ma'am, To share with you, i'm a technical support software and hardware with more than 11years experiences. I'm interested in job vacancy you have as a technical support. Work to do:ts Relevant Skills and More

$22 USD / hour
(0 Reviews)
0.0
RamlyDoringo1

- Desktop and Laptop Technical support (Windows OS) - Printer setup and troubleshooting - Remote Desktop/Teamviewer - Website Administrator - Technical Writing/Creating User or Tech Manuals - Data Gathering - Lea More

$22 USD / hour
(0 Reviews)
0.0
Xplojon

I am a graduate of the University of Technology in Jamaica, acquiring my [login to view URL] in information technology with a minor in networking. I have experience with virtually every aspect of computing, including Programming, More

$15 USD / hour
(0 Reviews)
0.0
vipisingh

Seasoned IT Professional with over 9 years of extensive experience in Information Technology Networks, Systems and Information Security. I have worked for different Multinational organizations on key technical/manageri More

$22 USD / hour
(0 Reviews)
0.0
johnmartinezg21

Tengo experiencia en atención al publico, se como tratar con clientes alterados o de mal humor, muy eficaz a la hora de resolver problemas y siempre explicando de la forma mas sencilla que el cliente pueda entender. al More

$21 USD / hour
(0 Reviews)
0.0
SIXELEVENGLOBAL

We have over 7 years experience on this project with over 300+ employees working on the same project. How many TSRs do you need? Talk to us today and we can help you. We wanted to help individuals and SMEs gro More

$16 USD / hour
(0 Reviews)
0.0
olivamarvin

I worked as a service desk support for more than 2 years. I also worked as an onsite IT support for 3 years. I also have experience in managing exchange 2013 and office 365.

$22 USD / hour
(0 Reviews)
0.0
jaspersamueldz

We are leading technical support provider in INDIA , We have qualified agents who have completed their MASTER degree too in technical and have lot of experience in supports . we'll be looking forward to work with you More

$16 USD / hour
(0 Reviews)
0.0
prabhupreethi195

I am having 9 years of experience in customer support services and MS office tools with excellent typing skills. I was part of the quality delivery team and can ensure that quality work is delivered in given timelines. More

$22 USD / hour
(0 Reviews)
0.0
mohdrasool656

Hello, I have all the necessary skills that your looking for as a technical support representative. I carry an experience as Support Engineer from HP Inc and have resolved complex issues

$22 USD / hour
(0 Reviews)
0.0
Droidverine

I had been working as an technical advisor for a company " KokanSearch" for an year. So I believe I've decent experience when it comes to advising and providing sustainable software as well as hardware solutions..

$15 USD / hour
(0 Reviews)
0.0
areevam

My years of experience in this field have given me on-the-job knowledge and being pro-active and always update with latest technology

$17 USD / hour
(0 Reviews)
0.0
edsadobas101

I am a newbie with Freelancer platform but I have 10 years combined experience in technical support and customer service(voice, chat and e-mail) in BPO industries. I am confident that my skills and experience will alig More

$16 USD / hour
(0 Reviews)
0.0
maheshbhojwani

Working in technical support industry since 15 yrs . with good communication & writing skills . Worked with different MNC's like IBM, HCL, IYOGI...etc

$22 USD / hour
(0 Reviews)
0.0
pledres

Hello! Good day! I have carefully read your post and I am an experienced Virtual Assistant. Through my experinces, I have been a Social Media Marketer and managed atleast 15 different social media accounts for More

$16 USD / hour
(0 Reviews)
0.0
HeshamIT

1- I have 6 Years of Hands on Experience in IT Field . 2- I'm CCNA Routing and switching . 3- I'm MCSA - 2012 - 2016 . 4- I have strong skills in Troubleshooting . 5 - I Have Technical expertise in Computer mainten More

$22 USD / hour
(0 Reviews)
0.0
$15 USD / hour
(0 Reviews)
0.0