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FAQ & Customer Support Associate

$15-25 USD / hour

Closed
Posted about 1 month ago

$15-25 USD / hour

We are seeking a freelancer to assist with phone and email support as well as crafting Frequently Asked Questions (FAQs). Main Responsibilities: - Handling customer phone calls - Responding to customer emails - Writing high-quality FAQs (estimated under 10) Required Skills: -Fluent English -Internet Access -Sales experience, preferred Ideal candidates will possess strong communication skills and experience in customer service, as well as a knack for clear and concise writing. Previous work in writing FAQs will be greatly beneficial. Understanding customers' needs and providing effective solutions will be a critical part of your role. This role has future growth opportunities for the right candidate.
Project ID: 37975983

About the project

61 proposals
Remote project
Active 5 days ago

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61 freelancers are bidding on average $19 USD/hour for this job
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Hi there, I have read your project description and i'm confident i can do this project for you perfectly.I still have a few questions. please leave a message on my chat so we can discuss the budget and deadline of the project. Thanks. .. .
$50 USD in 154 days
5.0 (26 reviews)
5.9
5.9
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As a seasoned professional specializing in sales and marketing, I have five years of experience that have cemented my fluency in English and my ability to craft clear and concise content for various purposes, including FAQs. This was built upon with my phone support job where not only was proper grammar necessary in written communication but also being able to calmly deal with customers over the phone was crucial. Having worked with multiple clients, including diverse categories like writing agencies, health and wellness brands, fashion and beauty brands etc.; I am well-versed in tailoring content to meet the distinctive needs of businesses. Understanding customers' needs and providing them with the most effective solutions has always been my top priority. I take a psychology-backed approach while building every piece of communication to ensure it resonates well with the ultimate consumer and generates maximum conversions. For me, this project is not just about responding over email or speaking on phone; what makes the difference is putting myself in your customers' shoes and addressing them in there unique language- this empathy is what keeps users engaged while I provide technical assistance.
$19 USD in 40 days
5.0 (2 reviews)
3.0
3.0
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Hey Ken Y., I have carefully read through the project requirements for the FAQ & Customer Support Associate position. I am confident in my ability to assist with phone and email support, as well as crafting high-quality FAQs. With my background in customer service and technical writing, I believe I can effectively handle customer inquiries and provide clear and concise responses. My fluency in English, internet access, and previous experience in sales make me a suitable candidate for this role. I understand the importance of addressing customers' needs promptly and professionally, and I am dedicated to providing effective solutions. I am excited about the opportunity to contribute to your team and help enhance the customer support experience. Please feel free to initiate a chat to discuss how I can add value to your project. Best regards
$20 USD in 7 days
5.0 (4 reviews)
2.8
2.8
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As a highly experienced virtual assistant, I have a vast array of skills that align perfectly with your project needs. Prioritizing strong communication and excellent customer service, I understand that being fluent in English and having reliable internet access are non-negotiables for this role, and rest assured, they are capabilities I possess strongly. Moreover, I bring to the table my sales experience which allows me to comprehend customers' needs fully and provide effective solutions. Having successfully taken up various roles in my career as a freelancer, I've learned the art of managing time and being proactive/reactive in any given situation. Handling problems is my forte which makes me an excellent fit for customer support services. In addition, writing high-quality FAQs is another feather in my cap that will be of immense help to your company. Remain assured that when you hire me as your freelancer to handle FAQ & Customer Support operations, you'll receive nothing short of dedication, top-notch quality work, and a promise of future growth opportunities. Understanding the value of your products and services and promoting them effectively is something that motivates me greatly, making me an ideal candidate for this role. Contact me now to find out more about how my experience can line up with projects!
$15 USD in 40 days
4.8 (4 reviews)
2.6
2.6
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Top 1% in Freelancer.com Hi, Greetings! ✅checked your project details: ✅Completed Time: In project deadline We have worked on 900 + Projects. I have 6 + years of the experience in same kind of projects. If you are looking for a true Freelancer, I am the Right person for you. I am available almost 24-7 and am very responsive. I feel proud that I am a trusted Freelancer who pleases almost every single client. You can rest assure, your work will be delivered well in advance of others, with passion and accuracy. I guarantee you instant communication & responses when you need me. Why choose me? I think every client is the reason for my success. I only take projects which I am sure I can do quickly. My Portfolio Items: https://www.freelancer.com/u/schoudhary1553 I would really like to work with you on this project. If interested, Kindly contact me via chat for further details and discussion. Thank you Sandeep
$20 USD in 40 days
5.0 (1 review)
2.2
2.2
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Hello sir, You can negotiate with me about the price tags. I am highly interested for this offer. It would be a great honour to serve you with the best service. Thanks in advance. Let's chat about the work in details.
$15 USD in 40 days
5.0 (2 reviews)
0.8
0.8
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Hi, I am Marie, I have more than 10 years experience in customer service, including in training and coaching positions. I am currently the Customer Service Manager for an other company, so I am used to write processes and FAQs. Looking forward to hearing more about your project. Kind regards, Marie
$25 USD in 20 days
5.0 (1 review)
0.6
0.6
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Drawing from my extensive experience in project management, strategic planning, and data analysis, I bring robust skills to the table for your FAQ and Customer Support project. My knack for clear and concise writing combined with a deep understanding of customer needs will be invaluable in crafting high-quality FAQs that precisely address frequently encountered queries. Having managed projects spanning diverse scopes - from marketing campaigns to product launches - quality communication and understanding of stakeholder needs were crucial parts of my role, making me well-equipped for this job. My skills in strategic planning will enable me to identify recurring issues that can be better addressed in FAQs, ensuring that valuable information is provided to customers proactively. Moreover, I have worked extensively with data analysis tools that help me uncover hidden trends which can inform your customer support strategy. Lastly, my commitment to excellence, adaptability to fast-paced environments and track record of responsive communication makes me an ideal fit for this customer-oriented role. Together, let's provide efficient solutions to your customers while creating opportunities for future growth with your business!
$20 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I'd really like to work with you on this one. I have reviewed the complete description of your job post and I'm confident I will meet your expectations and give you 100% satisfaction and quality work. I'm all set and available to start working on it right away. I am pretty sure that I can provide you high quality work within short amount of time. Thank you, and I look forward to the opportunity. Kindly visit my profile to see sample work I've done related to this. If you feel that I could help you, please reach out to me in this chat to discuss your project in detail: I have Significant Experience in Completing Research papers/ Proposals, Research Articles, and Research Reports in both Technical and Non-Technical fields. 2. Also, Expertise in the fields of handling Reports, Essays, Advanced essays, Dissertations/ Thesis, and Management papers. 3. I guarantee on-time delivery of your project with high-standard quality. 4. I am well-versed in various referencing styles such as APA, Harvard, IEEE, MLA, etc. 5. 100 % Assurance on zero percent plagiarism 6. TURNITIN with AI detection plagiarism report will be provided along with completed work 7. Free TURNITIN with AI detection plagiarism report
$15 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I have read the project's details and willing to serve you as a Customer Support Representative. I have provided customer support to clients using softwares including Zendesk, Gorgias, Slack, Tawk, Outlook, Facebook, Live Chat, etc. You can check my portfolio for the similar projects I have done as well. Feel free to contact to discuss further on the project.
$15 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I am eager to bring my skills and expertise to your project and contribute to its success. Thank you for considering my proposal. I look forward to the opportunity to discuss further how I can add value to your project. All what I'm looking for right now is to increase my level , if u can give me a chance I'll do your project for nothing no money needed all what I want just a good comment and 5 stars of course if you like your project
$15 USD in 2 days
0.0 (0 reviews)
0.0
0.0
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على استعداد للمساعدة في مشروع هل تبحث عن خبير مميز بمهارات إضافية؟ أنا كاتب معتمد وحائز على العديد من الجوائز من قبل العديد من الشركات المتعددة الجنسيات. أود أن أخدم عاليا...
$15 USD in 1 day
0.0 (0 reviews)
0.0
0.0
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Client satisfaction is my driving force.★★★★★★★★★★★★★★★With more than 5 years of industry experience behind me, I offer an array of skills and talents that would be an asset to your project. From Copywriting to Data Entry, I approach every task with innovative ideas meant to exceed expectations. My knack for crafting clear and concise FAQ's combined with my commitment to providing effective customer support will undoubtedly elevate your customer experience. Communication and timeliness are vital components of my work ethic that align seamlessly with this project's requirements. In addition, my sales experience and versatile skillset ensure that not only can I handle customer calls and emails efficiently but I'm also capable in dealing with any situation that may arise. In conclusion, I am confident that my unique blend of experience, resourcefulness, and dedication make me the ideal candidate for this role. Your satisfaction is integral to my work and together we can provide customers with the excellent support and service that they deserve. Let's transform your ideas into a reality; contact me today!
$15.05 USD in 40 days
5.0 (1 review)
0.0
0.0
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Dear client, With my exceptional track backings in providing first class telesales and customer support plus my stellar knowledge of crafting high quality FAQs, makes me confident as the best candidate for the position of FAQ & Customer Support Associate for your reputable business. In my previous role as a telesales and customer support agent, I honed my telesales, inbound and outbound phone handling, customer service and problem-solving skills, consistently achieving 98% customer service and sales rating and 96% resolution rating. My experience in promptly addressing customer inquiries and providing first-level sales and support has equipped me to thrive in a fast-paced Customer support environment. My career highlights includes: 1. Successfully managed telesales and customer support and FAQ section for a Forex brokerage company and a Philippine manpower Business, meeting and exceeding KPIs. 2. Knowledge of key attributes of a high quality FAQ. 3. Ability to work in a fast-paced environment under pressure and maintain a very calm and professional response to customer enquiries. 4. Excellent problem-solving skills and ability to think critically. 5. Fluent in foreign language especially the English language. Kindly chat me up at your earliest convenience for voice samples so we can discuss how my dedication to excellence and passion for customer satisfaction will most effectively fit into your company goals and team. Sincerely, Emmanuel Aseke
$16 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I am interested in writing and I like to deal with different topics, vocabulary and grammar. I also like to talk to people, providing with this a great service. If you intrested in having an excellent solution to your company send me an invitation.
$15 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi, I trust this message finds you in good spirits. Allow me to introduce myself, my name is Katrina Chan, and I bring with me seven years of experience as a Virtual Assistant. Over the course of my career, I have had the privilege of working with numerous clients, achieving a commendable success rate in managing various tasks and projects. I am confident in my ability to excel in the role you have available. My extensive experience has equipped me with a diverse skill set, making me adaptable and well-prepared to take on new challenges. Furthermore, I am highly trainable and committed to continuous learning and improvement. I believe that with the right guidance and support, I can make a significant contribution to your team and help achieve its objectives. Thank you for considering my application. I am eager for the opportunity to discuss how my skills and experiences align with the needs of your organization. We can set up a meeting at your earliest convenience so I can share my talents and expertise. Please let me know your availability. Looking forward to the possibility of working together. Regards, Katrina Chan
$17 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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As your potential FAQ & Customer Support Associate, I bring a diverse range of skills and experience that align perfectly with your project needs. Having worked virtually for several organizations, I have honed my customer support and administrative abilities to a tee. My communication skills, both verbal and written, have been invaluable in handling phone calls as well as managing emails efficiently. Notably, I have previously crafted FAQs, an experience that has equipped me with the required knack for clear and concise writing that your project demands. My extensive background in sales not only reaffirms my communicative abilities but also underscores my capacity to understand customers' needs and provide effective solutions. This is one of the critical components of your project description, and my track record clearly indicates my competence in this area. Even amidst the high-pressure nature of customer support, I ensure all tasks are prioritized without compromising accuracy or efficiency. Finally, my proficiency in various software tools such as Microsoft Office Suite, Google Workspace, CRM systems, and more is sure to enhance our collaboration by streamlining operations and improving productivity. With me, you're not just getting a FAQ & Customer Support Associate - you're getting an committed partner who is ready to contribute to your success both now and as you grow.
$20 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Sir, I will do this work for you in the next few day, please message me. I will do your work as per your requirements.
$16 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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With a strong proficiency in Technical Writing coupled with my excellent communication skills, I firmly believe I am equipped to handle the needs of your FAQ & Customer Support Associate role. Having been in similar positions previously, I understand the importance of addressing customer inquiries promptly and effectively, ensuring maximum satisfaction. My experience in crafting FAQs will come in handy for this project. I understand how crucial it is to present complicated information in clear and concise terms that are easy for customers to understand. By putting myself in the customers' shoes, I can anticipate their needs and provide tailored support solutions - a crucial proficiency any customer support professional should boast. Moreover, as a quick learner and analytical thinker, embracing new technology and ideas wouldn't be an issue at all! This project's future growth opportunities appear as a perfect chance for me to showcase my skills and excel professionally. I am excited about the possibility of working with you on this endeavor, using my proficiency and determination to provide exceptional customer service experiences beneath a hardworking team player's demeanor.
$21 USD in 5 days
0.0 (0 reviews)
0.0
0.0
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Hello, My name is Phoebe, and I am an experienced customer support specialist with a passion for delivering exceptional service. I have worked with various companies, both large and small, to ensure their customers receive timely and effective assistance. How I Can Help: 1. Ticket Management: Timely responses to customer inquiries. 2. Issue Resolution: Effective troubleshooting and problem-solving. 3. Product Knowledge: Accurate information delivery. 4. Feedback Loop: Continuous improvement through customer insights. 5. Positive Experience: Ensuring customers leave satisfied. Let's discuss your requirements further. Feel free to ask any questions—I'm ready to assist! Best regards, Phoebe.
$20 USD in 40 days
0.0 (0 reviews)
0.0
0.0

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United States
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Member since Apr 9, 2024

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