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Tech Support Engineer

Responsibilities

Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved

Act as the initial point of contact for all computer and system related concerns from clients or other employees

Assist management in creating training materials pertaining to computer troubleshooting and usage

Maintain a working log detailing all required system updates, as well as the date of completion

Analyze, troubleshoot and diagnose hardware problems

Resolve technical issues related to network interruptions

Actively update, maintain and monitor all aspects of computer networks

Qualifications

A bachelor's degree in computer science or related technology field is preferred

Industry-specific certification in relevant computer languages or software may be required

1-3 years of relevant experience in a customer focused position involving technical knowledge of a company' s products and services

Professional written and interpersonal skills are essential when communicating with customers and clients

Ability to prioritize and manage several milestones and projects efficiently

Extensive experience working with different operating systems including LInux, Windows and Mac OS

Accept constructive criticism and customer feedback regarding their experience with software or IT services

Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs

Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

Skills: Technical Writing, System Admin, Linux, Network Administration, Windows Server

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About the Employer:
( 0 reviews ) Littleton, United States

Project ID: #26400837

31 freelancers are bidding on average $7/hour for this job

(292 Reviews)
6.6
(16 Reviews)
5.0
omayiomicah

Hello, I have over 6 years working in Network Operations Center acting a POC for all networks, application and users issues in one of the largest banks in East Africa. I have experience in Linux, Networks/Cisco, Custom More

$5 USD / hour
(48 Reviews)
5.3
(44 Reviews)
5.0
mhamdy1

I am a Cisco expert with an experience up to 15 years as a senior network engineer in an enterprise-level campus as a full-time senior network engineer, and in the afternoon as a part-time Cisco instructor, which make More

$8 USD / hour
(54 Reviews)
5.3
Multitechserver

Hello, Hope you are doing well. I have 5 years of experience in server management, ITIL , Workstation Management & Information Security. I can handle this project.

$8 USD / hour
(6 Reviews)
3.8
Grendon

Hi, I'm an IT professional with over 15 years of experience. I'm available to start when you need it. I can send you my CV. Best regards.

$8 USD / hour
(2 Reviews)
3.2
rehanalan

Hi I have 3 years of experience in linux and as noc support Lets discuss more about your project With Regards Rehan

$8 USD / hour
(13 Reviews)
2.9
thaari55

Hi. I am a dedicated Cloud and System Engineer / Web Developer with a strong technical and experiential background and the ability to work with the minimum of supervision. Having exposure to a wide range of technologie More

$6 USD / hour
(2 Reviews)
1.1
vfzxc01

I am a Computer Engineering graduate and I possess a CCNA, I have a passion for learning and continues self-improvement, I aim to be an active contributor in the workforce and an enabler using industry networking stand More

$5 USD / hour
(0 Reviews)
0.0
atishkpradhan

Hi, I have experience of 10+ year in IT Industries in VMWare ESX, Storage, Network, PoweCLI, Python, Windows, Linux, Tech Support. Please get in touch with me for more detail discussion on it. Thank You,

$2 USD / hour
(0 Reviews)
0.0
$6 USD / hour
(0 Reviews)
0.0
SharqanAhamed

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$8 USD / hour
(0 Reviews)
0.0
pahergar71

Hello, I have five years of experience in technical support in Windows Linux mac operating systems. I have great writing speed and a great ability to work on all kinds of computer projects, I love learning from critici More

$5 USD / hour
(0 Reviews)
0.0
Senthil117

Working as an System Administrator. Have experience 11+ years. Will complete the project with accuracy and proper timeline.

$5 USD / hour
(0 Reviews)
0.0
beemusy

Good Day, I wish to express my interest for the post of Remote Technical Support Engineer at your Organization. I am 31 year old Technical Enthusiast with more than 5 years experience in the technical support field. I More

$8 USD / hour
(0 Reviews)
0.0
(0 Reviews)
0.0
duttasantanu204

I am very interested in applying for this project work. I think my qualifications and experience match your specifications almost exactly. It would be a sincere pleasure to hear back from you soon to discuss this excit More

$5 USD / hour
(0 Reviews)
0.0
jamespaquera

Hi, Good day. With the experience that i have, i confident i can do the job well. I am handling our system and business tools too, so i believed i could help you and your company. Hoping to hear from you soon. More

$8 USD / hour
(0 Reviews)
0.0
pohema1987

Dear Sir, I have experience in both Customer /Technical support roles. I have used Zend desk, I can write technical documentation and will love to work with you. I have a Pgd and MSc in IT. Regards.

$8 USD / hour
(1 Review)
0.0