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Hourly Job: 24/7 live Phone/Chat/Email Support Center Needed

We are looking for a 24 hours/7 Days a week live phone / chat / email support center to handle customer support for a Web Design company and its clients websites.

Operators will be responsible for customer interaction via the live chat as well as answering any questions via telephone or email.

Operators need to be able to support many different businesses. We need support for our own company and we also need support for the products and services of our clients. This means operators needs to have experience in taking support calls for web design and internet marketing as well as other business like hotels or online stores.

So again to make it clear, we like to offer 24/7 customer service as one of our services to our clients, therefore your team needs to be able to support any type of business that needs support.

We will train your operators to increase their knowledge of our products and our client’s products. We can provide the live chat software and phone system, or you can provide the integration code to be placed on our website and our client’s websites.

All operators MUST be fluent English speakers with North American accent. They are going to answer all types of calls from sales calls to support calls and sometimes they will be dealing with angry clients so they need to be very experienced and professional.

We need people who actually like their work to answer our calls, so don’t bid if you are having bunch of unhappy employees in your company. We will give you bounces for performance of your employees (especially for sales calls) and we expect that you share those bounces with them.

Price could be submitted for "per chat/email and per call." Or fixed monthly fee.

We will also require chat transcripts, phone recording and monthly performance reports.

You need to be able to route the urgent phone calls to our U.S. support team and operators needs to be dedicated to the project and be able to be able to call the support team in U.S . Multiple times per day.

We need to have weekly review meetings, operator’s management in your company.

If you can provide the above please respond and let us know your price per hour or per call/chat/email, or your monthly rate also we need detail information about your company and your current or past similar projects.

Skills: BPO, Customer Support, Phone Support, Technical Support, Telemarketing

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About the Employer:
( 73 reviews ) Houston, United States

Project ID: #1272383

97 freelancers are bidding on average $6/hour for this job

phabionix

Professional and Experienced service provider! Check your PMB for the detais...

$4 USD / hour
(5 Reviews)
4.2
bpo0995

We have a team of agents having experience of customer service,phone support,email and chat support. Please check your PMB for more details

$4 USD / hour
(5 Reviews)
2.6
ef123bf

hi pls visit our free website for more [url removed, login to view] i really want to be part of this project

$8 USD / hour
(4 Reviews)
2.6
clockworksol

Hi i am interested with the job. Kindly check your PMB. Thank you

$5 USD / hour
(4 Reviews)
1.8
markedonei

Hi, I can start the work on your project ASAP. kindly check the mail, Thanks

$2.5 USD / hour
(1 Review)
2.0
bhupesha

Please check Inbox. Thanks.

$5 USD / hour
(1 Review)
1.6
CMSG

European Call center, 8 years of experience...

$8 USD / hour
(1 Review)
1.4
elitecom1

Hello Dear, I am writing to you to introduce you our call center, Our services include Inbound, outbound and non-voice processes. We are currently operating on the French, Italian, US UK Canadian and Belgian Markets More

$5 USD / hour
(0 Reviews)
0.0
syedjavidali123

Its quiet easy to perform your task. Please let me know further details. Iam tedious to work with many challenging [url removed, login to view] intrested for a life long partnership that goes ahead with trust and challenges. Tha More

$4 USD / hour
(0 Reviews)
0.0
elshadaiinfo1

kindly check the PM

$5 USD / hour
(0 Reviews)
0.0
ssmailtosaurabh3

Hello,Please check ur [url removed, login to view]

$7 USD / hour
(0 Reviews)
0.0
amitdevlp

I have an experience team who will handle your team.

$3 USD / hour
(0 Reviews)
0.0
sumantkumar2008

Unitech is an offshore outsourcing Search Engine Optimization and BPO outbound call center company at Kolkata (Calcutta) in India. Our professional staff giving you 24-hour service with fast to market. We are giving se More

$6 USD / hour
(0 Reviews)
0.0
wecare

Hi We're a new company but have experience of handling Voice calls email and chat. We can assure you for the quality work and trained people and can provide the number of hours you needed 24x7. We have some c More

$4 USD / hour
(0 Reviews)
0.0
azmaarsheikh

I am the best guy for this.

$2 USD / hour
(0 Reviews)
0.0
julnov

I have a call center with automatic dialer with both native English and and Spanish speaking agents. 100% bilingual.

$8 USD / hour
(0 Reviews)
0.0
keankeap

I had overall 14 years experience in system administration,system support,customer support.I worked with few multinational companies,like HP Services,Shell..With my past experiences would be serve your company better.

$6 USD / hour
(0 Reviews)
0.0
oscarocs

We have big experience in the call center industry in all its components, we are based in El Salvador and we can start when you decide it.

$8 USD / hour
(0 Reviews)
0.0
Oggie

Hi, my name is Jeorge of fearless business solutions. I have agents and the facilities to run your campaign. I am confident that i can run your campaign since i have experience with Microsoft as a technical support sup More

$4 USD / hour
(0 Reviews)
0.0
Lina1985

I have the similar experience and fluent in English. Ready to start.

$5 USD / hour
(0 Reviews)
0.0