In Progress

Out of hours online help for furniture retail shop GMT 6pm

Hi

We have an online furniture retail store in Ireland and UK and there is an online help instant messenger where customers can click to ask questions from a LIVE person. Our office covers the hours from 9am to 5pm GMT but we would like someone to provide this support from 5pm till 1am GMT Monday to Friday.

Saturday and Sunday the help desk should be open 11am until 11pm both days.

The customer that asks questions would like quality help where questions are answered correctly and with professionalism. This is a SALES task and the customer is judging the company by the speed of the response as well as the quality. The answers must be in perfect FULL UK English and worded in a friendly and helpful manner.

Where an answer is not known i am happy for the freelancer to ask for a email or tel number and say that they will receive a reply in the morning.

The instant messenger software will automatically send a full transcript of the chat to an operator within our company. And we can take it from there.

Knowledge is a important aspect of this work and this is gathered as weeks and months pass, so i would like there is be a small group or an individual working on this project where they can learn about our company and be in a position to better answer the queries.

The instant messaging software can be linked to the following:

MSN Messanger

Google Talk

Pigeon Messenger

And many others.

Many freelancers just send a offer without even reading this specification so if you are replying please use the word "CatNip" in the message so i know you have actually read this.

Perfect english will be essential.

Proven history.

Skills: Leads, Phone Support, Sales, Telemarketing, Virtual Assistant

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About the Employer:
( 6 reviews ) Belfast, United Kingdom

Project ID: #1379187

Awarded to:

lux17682

Hi, Catnip. Im interested to work for your project. Please check the PMB. Thanks

$4 USD / hour
(2 Reviews)
2.0

37 freelancers are bidding on average $6/hour for this job

lagnajitroy

Check my PM, Thanks!

$5 USD / hour
(9 Reviews)
4.5
phabionix

"CatNip"... Plz Chk ur PMB !!!

$3 USD / hour
(4 Reviews)
3.6
seovirtual

Hello, Good day! I am a Virtual Assistant for over 8 years now and would like to apply for this job posting. My skills and qualifications is attached on private message. Thank You

$8 USD / hour
(1 Review)
2.9
ruby22

"CatNip"..I'm ready to work on this project.

$8 USD / hour
(4 Reviews)
2.9
drwiz

CatNip Lets get started asap!!!

$3 USD / hour
(2 Reviews)
2.4
tota999

CatNip ##### BEST Offer for U ###### ________________________________________________________________________PM PLEASE

$2 USD / hour
(1 Review)
2.4
scenicint

CatNip. I am conversant in UK English and we are a group of people.

$8 USD / hour
(2 Reviews)
1.9
GRACIELAM

Hello,"CatNip" I am a Virtual Assistant providing administrative support services and Costumer service to small business owners that benefit from bilingual virtual assistance services and I can help you right [url removed, login to view] More

$8 USD / hour
(1 Review)
2.0
clockworksol

CatNip, Hi I am interested with the job. Kindly look into your PMB for further discussion. Thank you

$5 USD / hour
(3 Reviews)
1.3
EditProofs

"Catnip" Please consider me for your project. I do this type of work all day at my full time job. I respond to customers via live chat, email and phone. Thank you, Krystle

$8 USD / hour
(0 Reviews)
0.0
forexwizard

"Catnip" This will be very easy for me to do as long as you provide the instructions and other readable material to enable me to answer those questions correctly. I am a very experienced virtual assistant and online m More

$8 USD / hour
(0 Reviews)
0.0
FESOL

As a representative of Fusion eSolutions, I would like to introduce you to our team of well trained professionals, who are qualified and efficient to provide you customer care services. Our experienced customer care re More

$5 USD / hour
(0 Reviews)
0.0
adetteqtiago

CatNip Hi, I would like to express my interest in applying in this position. I worked previously in a call center industry which gives me great familiarity with the English language. I am quite confident I'll be ab More

$6 USD / hour
(0 Reviews)
0.0
macas999

"CatNip" Professional recruiter and client support for elm talent group, as I live in Mexico the times fit perfectly in my schedule.

$6 USD / hour
(0 Reviews)
0.0
bryanw99

Hi Eunan, I am interested in this, please see my private message. Bryan

$8 USD / hour
(0 Reviews)
0.0
freelancerriyas

"CatNip".Hello i am interested to do this task

$2 USD / hour
(0 Reviews)
0.0
Julievrocha

Hi, I have experience as a virtual assistant and an excelent background in furniture design. I´m sure that my skills will be an asset for your company. Warm regards, Julie

$5 USD / hour
(0 Reviews)
0.0
clair79

CatNip-Hi there im bassed in uk intrested in this job have been working in customer service since i left school curently working from home online for uks major e-gameing companys this sounds a ideal job sorry new to th More

$8 USD / hour
(0 Reviews)
0.0
gafindra

Interested, please check PM. Thanks

$5 USD / hour
(0 Reviews)
0.0
maiqcometa

"Catnip": Been in sales and customer servicing for 8 years now, and I like the schedule very much 5pm to 1pm. M-F. Please have me included.

$8 USD / hour
(0 Reviews)
0.0