Manage large amounts of inbound and outbound calls in a timely manner. Follow communication “scripts” when handling different topics. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives. Seize opportunities to upsell products when they arise.
16 freelancers are bidding on average $461 for this job
I've 20 years of experience in call center management. Ensure to meet all quality parameters & turn this project into a huge success. Looking forward to work for you & for future requirements. Rgds B