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NEW BUSINESS DEVELOPER/FT

$2-8 USD / hour

Closed
Posted over 4 years ago

$2-8 USD / hour

JOB SUMMARY Our global (Business Process Outsourcing) sales and software development company business serves Countries like USA, UK, Canada, Australia, and New Zealand and provides the highest level of service, product integrity, and talent. We’re looking for a New Business Developer with strong Call Center Business Developer/Manager experience to oversee our telemarketing call center, which will employ approximately 50 Agents. The successful applicant will be responsible for directing agents’ workflow and workload as well as handling complaints, concerns, and questions from customers. The New Business Developer will participate in the Construction of all paper works and agreements with each third party to ensure that we deliver quality services and make sure our services quite satisfy our client’s expectations. We’re looking for a highly organized professional with management and sales experience who can ensure the most efficient operations of our Business Process Outsourcing/call center. The goal is to increase customer satisfaction, work remotely to get things situated and be ready to hit the market with this new product and to ensure our agents meet their weekly, monthly and quarterly quotas as well as oversee the back office management remotely. With one Office located in Cebu City, and one in Mumbai. Applicants in India and Phillippines are also welcome to apply. KEY RESPONSIBILITIES - Hire, train and onboard new Call Center Agents as required to meet quotas. -Hire, onboard new Web developers and PPC/SEO Managers as required to meet quotas. - Provide coaching and assistance to call center agents on an ongoing basis. - Process weekly sales lead reports for submission to management. - Oversee and ensure conflict resolution between associates and customers. - Ensure that all employees follow the company’s best practices for call center management and operations. - Develop presentations and talks to motivate and educate call center agents. - Communicate company goals to associates so every employee understands his or her role. - Conduct periodic surveys of customers and potential customers to ensure quality control SKILLS - Bachelor’s Degree in Marketing, Business or Communications preferred. - 3+ years’ experience in telemarketing or an outbound call center environment. - Familiarity with telemarketing software systems (Five9 preferred). - Excellent communication, management, interpersonal and leadership skills required. - Advanced conflict resolution skills required. - Ability to work overtime as necessary to meet quotas and guide teams. - Ability to work the US Eastern Standard time
Project ID: 20830346

About the project

11 proposals
Remote project
Active 4 yrs ago

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11 freelancers are bidding on average $6 USD/hour for this job
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Hi, professional business writer is here to present the best writing services. I have more than 5 years professional experience in writing. Please have a look at my profile: https://www.freelancer.com/u/crispwriter Let's discuss the project details....
$5 USD in 40 days
4.9 (268 reviews)
7.4
7.4
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Hi, I am a seasoned telemarketer and i am well verse with all the working structure of the bpo industry.I have been in the industry for more than 5 years now and can help you with all your requirements mentioned in the description. I have lot of contacts within the industry here in India and would love to work with you. Looking forward to speak with you.
$8 USD in 40 days
4.7 (5 reviews)
3.2
3.2
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hy this is shahid Hussain.i have done bachelor in Business administration. I worked as Marketing Manager and have 10 experience of marketing and branding. I have done sales and howto make and manage all these marketing and sales . i will give you everything documented and give you daily reports i have done online marketing , social media ,Facebook , instagram LinkdIN and all other platforms , road marketing,poster etc I am very expert in facebook marketing as I am graphic designer so I can create and design post for you also. hope so you like it you can have my portfolio further
$4 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I am serious about each project and try to do excellent work for each project. I am interested in Marketing and Accounting
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I am experienced in Lead generation, Appointment setting, Cold calling, Customer support, and Virtual assistance. Currently, I am working with USA medical billing companies, Insurance Brokers, Real Estate Brokers, Escrow Services as a Team consisting of 4 guys. If you think I can help you out in your project you can contact me. Our works station is Powred by AWS EC2 VPS server and S2 file sharing Service. We are also using Virtual calling software. Our English Accent is very clean and we maintain proper phonetics. We are comfortable in both EST and CST time zone. My experience over the last 5 years is in: ~ B2B Cold-calling ~ Real Estate Marketing ~ Virtual Assistance for Real Estate Business ~ Telemarketing services ~ Customer support ~ Appointment setting ~ Call Quality Control/Assurance ~ Email handling ~ Data Entry
$6 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi, I have read all your project details and it occurs to me that I might be the best candidate for this project as I have a relevant portfolio. How about we discuss it over a voice chat?
$3 USD in 45 days
0.0 (0 reviews)
0.7
0.7
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I have worked in a BPO and understand its operation on management level, as I have contacts to hire agents for our process and an owned premises in Mumbai to manage and execute the operation.
$6 USD in 40 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of CANADA
Dedham, Canada
5.0
4
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Member since Dec 3, 2015

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