Customer service Test

Selectionable needs a very practical Customer Service test .This test should be written both on English and on Spanish [url removed, login to view] features we need for this test are these ones:

1.- All questions are multiple-choice, consisting of until 5 possible answers. Skill tests are focused on practical, not theoretical concepts.

2.- Only one choice may be correct for each question.

3.- Test designers may use options such as “All of the above” and/or “None of the above” as the fifth option. If it used, at least two questions per each 30 must have as the correct answer “All” and/or another two “None.”

4.- Tests should have at least 10 questions for each general skill level, for a total of 30 questions. Keep each skill level separate by numbering them sequentially (1-10 Basic, 11-20 Intermediate, 21-30 Advanced).

5.- Questions should be original, created by the test designer.

6.- Questions should not be more than 255 characters in length.

7.- Answers should not be more than 100 characters in length (per answer).

8.- Language: All test must be written in English and Spanish. Use American spelling conventions for English.

9.- Pictures & graphics & video & sound items:

a. Questions may use graphical/picture/sound/video content. At least 10 questions will have this help resources. This is good for including examples of code or for communicating complex concepts that are easier to convey by an image or graph.

b. There can only be one picture/video/sound per question.

c. If the question consists of text and pictures then the picture must always be 320 x 320 pixels in jpg or png format.

d. Picture file names must follow this naming convention: Test(testNumber)-Preg(QuestionNumber).jpg (or .png). Example: [url removed, login to view]

10.- Designers must highlight the correct answers when submitting the test. Mark them by changing the font color to green and making it bold. Only the correct answer should be marked this way.

Skills: Customer Support, Testing / QA

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Project ID: #4052047

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