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Real Estate Sales manager for call center

We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.

An excellent call center manager must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a call center manager, you must also have excellent customer service and communication skills.

The goal is to do everything possible to attain goals and achieve great results for our company.

Responsibilities

Develop objectives for the call center’s day-to-day activities

Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)

Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)

Assume responsibility of budgeting and tracking expenses

Hire, coach and provide training to personnel to maintain high customer service standards

Monitor and improve ordering, telephone handling and other procedures

Evaluate performance with key metrics (accuracy, call-waiting time etc.)

Prepare reports for different departments or upper management

Skills: Training Development, Sales, Customer Service

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About the Employer:
( 0 reviews ) Indianapolis, United States

Project ID: #29081861

14 freelancers are bidding on average $13/hour for this job

punit691986

Hello, I hope you are well. I have a extensive experience of over 15 years in the US real estate and Virtual Assistant positions. I have worked for a Mortgage Co. based in West Palm Beach, FL, in loan resolutions and h More

$15 USD / hour
(17 Reviews)
7.5
mj779699

Hey, I understand that you are looking for call center Real-Estate sales manager with strong process and development skills. I'm expert in Real-Estate cold calling Sales, and closings , Team management as well. I've More

$15 USD / hour
(1 Review)
2.1
thecodeshooter

Hello there, How are you doing today? Thanks for posting the job, We provide quality services relating Search Engine Optimization (SEO), Social Media Optimization (SMO), Social Media Marketing (SMM), Pay per Click (PP More

$8 USD / hour
(1 Review)
1.8
surangik

Hi, I'm Surangi, I read your job description and I guess I can attend to this job, I have experience as a customer care executive and as a virtual assistance. I'm meticulous and I have all the requirements that you nee More

$12 USD / hour
(0 Reviews)
0.0
ranitharani

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$12 USD / hour
(0 Reviews)
0.0
esampt

Greetings, I am Mohd Hishamuddin from Malaysia! Translation, Voice Over, Virtual Assistant, Data Entry. I will perform every task and will be available anytime for you! I am currently also a Virtual Assistant for Micro More

$15 USD / hour
(0 Reviews)
0.0
conilynbarrita

Dear Hiring Executive, My experience and skills align well with the position and I know I would make a valuable addition to your team. I have advanced knowledge with excellent work backgrounds and reliable competenci More

$15 USD / hour
(0 Reviews)
0.0
AndyTripleA

Greetings, At our company Avoc International we have a lot of experienced TLs and Managers. We are looking to position ourselves on the market and create long-term partnerships so we are ready to offer a huge discoun More

$12 USD / hour
(0 Reviews)
0.0
mnelson94

Please look no further, your at the right place at the right time. I have the perfect Call Center Manager that have more than 25 years experience in this role that is ready to work for you. This Manager is the best at More

$15 USD / hour
(0 Reviews)
0.0
paulvillacorta

Hi Client, My name is Paul from the Philippines and I am interested to grow your business by providing you my team's expertise. The goal of my agency (The WorkPlayze) is always to make sure we focus on what our client More

$12 USD / hour
(0 Reviews)
0.0
solomanalex

I have 7 years experience in managing contact centers in India & Ireland, I have worked on shore & off shore.

$12 USD / hour
(0 Reviews)
0.0
belrosea

Good day, I came across your job posting and I believe that I'm highly qualified and will be an excellent choice. My skills and experiences should be a great match and accommodate all the challenges you specify. I’m More

$15 USD / hour
(0 Reviews)
0.0
Jpineda1989

I’m Ivan Pineda and I work at Intell7 HN I’m reaching out to let you know about our Call center Services, We are located in Honduras, Central America. We focus on its dynamic and innovative style of management in or More

$12 USD / hour
(0 Reviews)
0.0
jpa022475

I have extensive experience managing call centers spanning 20 years in the industry, handling a wide array of verticals, from front end to back end, from physical to remote, from customer service to sales to service fu More

$15 USD / hour
(0 Reviews)
0.0