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Bilingual (Swedish - English) Customer Support Needed

Your job is to spread happiness and create WOW moments to our customers, specifically:

Emanate our brand and personality in every customer interaction by adopting the Strikingly voice and tone

Deliver WOW moments through exceptional customer service to new and existing customers across all channels (email, chat, social media)

Translate our product and all customer communications like newsletters, lifecycle emails and more

Develop expertise on our product and internal software to help our customers efficiently

Maintain happiness and positivity in every customer and team interaction

We ask our Happiness Officers to have:

Professional level Swedish and English communication skills

Strong passion to help people with different learning curves

Deep love for learning new things, problem solving, and analytical skills

Experience in customer service in a fast-paced environment

Availability to work at full time capacity (40 hours per week)

Working desktop/computer with at least 8GB RAM, Windows 10/MacOS 10.12.6, Core i3/AMD Ryzen 3 or higher; and at least 20Mbps internet connection

And we offer our all our Happiness Officers:

Convenience in working from anywhere

Fun and collaborative international working environment

Opportunities for career advancement

Training and growth opportunities

Paid leave with tenure of one (1) year and above

If you are looking for a stable and long-term job, submit your proposal and share a brief summary of your experience!

Skills: Translation, Customer Support, Technical Support

About the Client:
( 0 reviews ) San Pedro, Philippines

Project ID: #33660423

5 freelancers are bidding on average $7/hour for this job

Rumairashraf

Hi there! If you need a customer support agent who can deal with customer/visitor chats and emails then I’m fully available. I have more than 5 years of experience in this field! I worked as customer support agent fo More

$6 USD / hour
(6 Reviews)
5.1
Theonlysteyn

Im here to do he work I can translate your work and have it to you with 24hours guaranteed. I do have alot of experience since a worked for a translating and transcription company 3PalyMedia

$8 USD / hour
(0 Reviews)
0.0
Rongon26

Hello, Dear Sir/Madam, I am work several organisations in 2+ years as customers support in field work. I hope you will like my work. Thank you

$3 USD / hour
(0 Reviews)
0.0
dachippe

Hi I am a native Swedish speak with many years of experiance in CSR role/field with inbound calls chats and email tickets. The computer requirements will also not be an issue. Please have a look at my profile because i More

$8 USD / hour
(0 Reviews)
0.0
biolamamma

My previous job working as a admin manager provided me with the ideal experience for this position. For five years, I developed many of the skills required for this job, including answering phones and email, processing More

$10 USD / hour
(0 Reviews)
0.0