Please translate below to Spanish. NATIVE SPEAKERS ONLY:
I am writing to you regarding your recent order you places with us on Amazon.es.
Firstly we would like to thank you for placing your order with us. We really appreciate your business, however I’m sorry to tell you that we have made a mistake in the advertising of this product. We have around 4000 individual products in stock and advertising these on Amazon is a very complicated process. Sometimes, items that we hold in stock are advertised on the wrong Amazon pages in error. Unfortunately, this has happened in the case of your order.
Generally speaking, when this happens we attempt to order the item from another supplier or retailer to ensure it arrives with our customers as promised. However, in this case we are having difficulties sourcing your item. Therefore we are we are unable to source your perfume and will be unable to deliver it to you within the time frames advertised.
For this reason, I’m afraid we have had to cancel your order and refund you in full. This is something we are constantly trying to avoid and I’m very sorry that we have been left with no alternative in this case. However as an apology for the inconvenience we have also refunded an additional 10 euros as a gesture of goodwill.
Once again, please accept our apologies for any inconvenience caused by this issue. Your understanding is much appreciated and should you have any questions please do not hesitate to let me know.