Technical Support Agents with VPN experience
$100-400 USD
Paid on delivery
Customer experience is very important to us and the Technical Support Agent roles are central to ensuring that everyone who interacts with us has the best experience possible. Our support is provided by email and live chat although we also offer a phone support option. We interact with our end-users/customers to resolve technical issues and to process information in response to inquiries, concerns, and requests about our products and services.
Who are we looking for?
• You need excellent English language skills, with emphasis on good written English. We are very interested in talking to candidates who are fluent in another major language, as we offer multilingual support.
• Customer service experience
• Our customer’s value clear communication, excellent communication skills are extremely important.
• The applicant should be comfortable with shift work
• Attributes: Creative thinker, positive attitude, team player, focused, results oriented, problem solving, patience and determination are ALL important to help discover the customer’s issue and to solve it.
Essential skills:
• Extensive knowledge of networking and TCP/IP protocol stack: HTTP, DNS DHCP, Telnet, SSH, SMTP, TCP, UDP, IPv4/IPv6, ARP, MAC.
• Solid knowledge of VPN protocols: PPTP/L2TP/IPSec/OpenVPN
• Basic experience in configuring routers (Open source and/or SOHO routers) like DD-WRT/Tomato/OpenWRT/AsusWRT – Merlin
• Required knowledge of the following: o Windows XP/7/8/8.1 and networking tools: ping, traceroute, ifconfig, nslookup. o Mac OS X 10.7+ o Android o Apple iOS 6+ o Linux (Ubuntu, Debian CentOS, Fedora) and its services – linux terminal, package management, OpenVPN service, text editors (vim, emacs, nano..), Linux firewall (iptables, mangle..), advanced routing Desired skills:
• Windows server platforms (Windows 2008 / Windows 2012) and its services
• DNS service
• Email client configuration Any applicants who hold certificates from Cisco, Mikrotik or Microsoft (CCNA/MTCNA/MCSA) would be considered advantageous. Perl and Bash scripting would also be considered a bonus.
NOTE: Candidates who has experience working with the VPN Providers will get highest preference
This job is for 40 hours a week it is a fixed monthly payment of 200$
Project ID: #9207476
About the project
27 freelancers are bidding on average $266 for this job
Hello I'm Sagar, Your Project attracted my attention because it is compatible with my freelancing interests and experience, over the year I've been giving IT Support to many Small & Medium Size enterprises, my skil More
Hi, I am CCNP certified and currently works as a Desktop Support Engineer. I am really glad to work as Technical Support Engineer in your company and I have extensive knowledge in Routing and Switching and hands on More
Hi, I have great Experience of vpn server .I can fulfill all your expectation about VPN. As your requirements I will help you to build vpn , I have five years of experience as Linux Admin I have completed many proj More
I'm Bruno Santiago, I'm very helpful and productive. I have a lot of skill with tecnology, comunication. I'm from Brazil but I'm good in Spanish and English as well. And I have experience with VPN (VPN Support), I'm su More
Hi, I hold 4+yrs of experience in IT System admin experience well versed expertise in technical trouble shoothing with extraordinary communication skills. To find out more please draft an email to me. I can share my More
Hello sir Greetings for the day! Hi, Sir i am system administrator and i have 6 years of experince on windows i think i can do this job for you Thank you
Worked at Cisco Systems and have vast experience on Cisco technologies as well as professional work attitude! Can meet all your requirements.
I am very interested in becoming a part of this project. Your facility would gain an individual who is dependable, motivated, and personable. My many experiences ensure that I am an individual who knows how to accompli More
