Dear Hiring Manager,
I would like to apply for this post and on behalf of my team composed of highly skilled virtual assistants with telemarketing and customer service background.
My profile will provide you an overview of my experience and educational background. I have 7 years of experience with customer service and 6 years in management with a solid commitment to customer service field, retention (dealing with unsatisfied/frustrated customers).
As a Project Manager I look after a project team, training new team members, allocating tasks, completing all reporting necessary and liaising with managers. The success of my job depends on excellent interpersonal and team working skills, combined with good decision making capabilities and the ability to multi-task. As such, it is essential that I am able to think, communicate and present information effectively.
I also have experience of quality monitoring, assessing outcomes and devising new systems of work to improve efficiency.
I am an excellent communicator, with a supportive and understanding manner. I am able to handle customer complaints effectively and remain calm under pressure. I believe that my leadership skills make me an ideal candidate for this post.
I am available for interview at your convenience and references are available on request.
Thank you for your time.
Respecfully yours,
Michelle Canada