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Airbnb Virtual Assistant and Guest relations

Hi there!

My name is Evelien and I run an Airbnb hosting service in Ghent, Belgium. I manage several properties where tourists come and go on a regular basis.

As I begin to expand, I need help in handling the guest relations; confirming bookings, answering questions and managing the schedule for my crew here in Ghent.

Our properties are listed on Airbnb and Booking.com. We are growing rapidly and are looking for somebody to handle guest messages 24/7/365 for our properties. These will not be actual working hours, but AVAILABLE hours.

The emergencies and guest inquires just need to be handled as they come up and usually take just a minute or two, sometimes they can take longer. This is perfect for someone who has another job already and is already at the computer during these times and doesn’t mind being interrupted from time to time. We do not expect this to be your only job, but we do expect good response time and professional follow-up with all tasks given.

Duties include

*Respond To Guest Inquiries

*Screen potential guests and make bookings

*Schedule cleanings with the Housekeepers

*Coordinate services with the local property manager

*Provide Support For my Guests

*Send welcome, check-in, and post stay emails

*Troubleshoot problems that may arise

*other associated online tasks as they come up

Most communication with the guests will be through our software that brings in all properties together. Some will want to call and speak to someone on the phone.

Housekeepers and property managers will be contacted through text messages, calls, or email, but usually our Facebook group.

Must have very good English speaking and writing skills. If your response to this ad has many spelling or grammatical errors you will not be considered. A knowledge of Dutch is a big plus (though not required), as some guests like to communicate in Dutch.

Ability to work during European day-time is required.

Ideally, you have a great personality, can easily adapt to change, are somewhat tech-savvy and have free time throughout the day to assist guests. I’m looking for someone detail-oriented, reliable and positive. If you are a good fit, there is room to grow in the position.

Good to know: this is the first time working with a virtual assistant so in the beginning we'll need to work closely together to find the best process for you to take responsibility over the tasks.

Please, in your proposal, write something that shows you read the complete job listing and why you think you are interested in this position.

Skills: Virtual Assistant

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About the Employer:
( 0 reviews ) Belgium

Project ID: #16045836

37 freelancers are bidding on average €9/hour for this job

HardWorker1989

Hello Evelien. How are you? Hope you are having a good day. It is really nice to see a job posting that matches the services that I have been providing to another property marketing in New Zealand, namely Navigat More

€12 EUR / hour
(42 Reviews)
6.6
nephideguzman

Hi, Before I decided to switch from corporate to home-based set-up, I have 13 years of experience working in Sales and Customer Service fields for companies like JPMorgan Chase & Co. and QBE Insurance. I have handle More

€8 EUR / hour
(2 Reviews)
5.4
mateenbhatti94

Dear sir I have been in this industry for 1 year and such jobs are my daily practice. I can assure you that if you work with me once, you will always work with me for these kind of projects. I have read all of t More

€6 EUR / hour
(32 Reviews)
4.9
ponnarasiBabu

I read and understood your requirements and can start the work asap. I am sure i will be best suitable for this position since i have good experience in handling customer care work, Can do a trial period of one week , More

€13 EUR / hour
(24 Reviews)
4.5
optimuzz

I READ THE POST AND UNDERSTOOD IT. I AM FAMILIAR WITH airbnb AND HAVE WORKED IN A SIMILAR PROJECT. Greetings. I am Riyad from Bangladesh. I have over 4 years of telemarketing and virtual assistant experience working More

€8 EUR / hour
(3 Reviews)
3.9
hebathomas

Good day Evelien I understand that you are looking for a virtual assistant that can assist you with your growing Airbnb. I understand that my duties will include interactions with the clients on a daily basis for numer More

€10 EUR / hour
(3 Reviews)
4.0
SarahRehman50

To whom it may concern, I am very interested in the Virtual Assistant role that you are advertising. I currently work part time for a company called TimeEtc. This is based in the UK. I I have also works as a Hotel Rec More

€10 EUR / hour
(2 Reviews)
1.5
Nremo

Hallo Evelien, Ik heb reuze interesse in dit project! Het zal zeker te combineren zijn met mijn ander baantje. Mijn naam is Nremoredjo Juanita en ik heb circa 5 jaren gewerkt als klantenservice medewerker voor More

€10 EUR / hour
(2 Reviews)
1.4
techmitram

Hi Evelien, I am an experienced Virtual Assistant with more than 5 years experience! I have carefully gone through the project description and can flawlessly assist you with all the mentioned tasks. I am available t More

€6 EUR / hour
(1 Review)
1.0
johanmelonashi22

Greetings, I am a recently graduated student with 2+ years of working experience as an accountant and bookkeeping clerk. I have great communication skills in English as i am highly proficient and have previous with Air More

€10 EUR / hour
(2 Reviews)
0.6
cindiegroup

Hello, my name is cindy, nice to meet you, i am a chinese girl located in beijing, i have bachelor degree in english and master degree in marketing. i have more than 8 years working experiences as marketing managers an More

€11 EUR / hour
(0 Reviews)
0.0
justbreathetin

Dear Maam/ Sir, HI there! I am Khristine R. Beltran. I have had experience in customer service specifically in providing customer service to people from different countries. I would like to try my chance in you More

€10 EUR / hour
(0 Reviews)
0.0
asmith2727

I would love the opportunity to do this project for you. I'm a very hard worker and am very dedicated to any project I take on. I hope to hear back from you soon! I have previous bookkeeping experience as well as of More

€13 EUR / hour
(0 Reviews)
0.0
xtineabi

Hi, i wanted to work for you if you find me capable of doing the said tasks. I am currently working 8 hours/day as an Admin. Asst. in a Secondary School. My salary isnt' enough so honestly, i really need a part time wo More

€11 EUR / hour
(0 Reviews)
0.0
mattttiz

Hello, Happy to assist you and your ongoing projects. Please consider my quotation to assist you and your guest relations, i am tri lingual ( Dutch, English and German) Thank you for your quick reply. Kind re More

€10 EUR / hour
(0 Reviews)
0.0
EKAsan

Hi, I'm interested with this task. I also has dream to be an airbnb and its similiar listing in the future, so I think it will be a good start if I start that dream with helping you become a good host first. And i real More

€11 EUR / hour
(0 Reviews)
0.0
nivitombre

Hi there, I did read the entire job listing! :-) As I recently became a mum, I've been looking for a side income. This job seems perfect for me. I am a native English speaker and I live in France. (So I do speak French More

€11 EUR / hour
(0 Reviews)
0.0
Bigwood503

I would like to be part of your business and help you with all the assigned duties. I have plenty of experience in the call center, virtual assistant, managing, quality assurance areas. I've been working as a virtual a More

€12 EUR / hour
(0 Reviews)
0.0
valereategui

Hi Evelien! I am a huge fan of AIRBNB, I had to use it in the past in several trips and I think is the best way to travel. I have good and bad experience, so I know what customers will expect for a great experience in More

€11 EUR / hour
(0 Reviews)
0.0
€6 EUR / hour
(0 Reviews)
0.0