You will be making outgoing calls as well as answering inbound call to/from our new and existing clients and assisting them with their basic questions as you welcome them to the company. Call volume is high and each call lasts about 5 minutes, must be very comfortable talking to many people in the course of the day and taking notes in English. You will also manage our Affiliate members and be the point of contact for our Chosen Affilaites.
Must have the following:
* 1 year of customer service experience (via phone, call center, etc.)
* Clear and understandable native English speaking phone voice an absolute must
* Organizational Skills
* Positive attitude
* Team player
* Must be able to start asap and be open for a variety of different shifts, individuals who can work USA nights, late nights and weekends are needed.
KnowleDge of ZENDESK or any other Customer Support systems is an added advantage
MUST BE BASED ONLY IN ANY PART OF USA AND WORK USA SHIFT HOURS - DAY OR NIGHT SHIFTS
Needs a computer
Needs high speed internet
*No Agencies* Only Independent Individual's will be considered.
Working hours: from 1:00am to 12:00pm in America/New_York timezone
You will be asked to answer the following questions when submitting a proposal:
What past project or job have you had that is most like this one and why?
Which of the required job skills do you feel you are strongest at?
Why do you think you are a good fit for this particular project?
Please include a voice recording.
Are you now based in any part of the USA- this role requires you to be based out of USA only
19 freelancers are bidding on average RM3977 for this job
Hi, I have some experience with voice over and I am interested in this opportunity. Please check out my profile for a sample. Hope to work with you in the future.