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VA for Live Chat Tech Support, Scheduling and planning.

We are a team of two needing a VA to handle our incoming Live Chat tickets, Scheduling client follow ups and planning our work days.

You will be assigned a list of tasks that need to be done and it will be your job to plan our day around it.

Example : Website features need to be built, You would have done some chats and figured out which clients need to be called back and it will be your job to find time slots within the day for time to do tasks we need and schedule clients callbacks for us

Another large part would be doing tickets and troubleshooting with customers, Paid training time would be included.

Example:

Client has an issue adding an account to our platform, You will need to greet them, Thank them for waiting and try find an article to send them, Figure out what steps they’ve done and any error messages they’re getting - If they need something more complex you can bring it to our staff but generally step following with the clients would need to be done.

PLEASE READ THE ABOVE IN FULL - LOOKING FOR A LONG TERM VA.

Skills: Virtual Assistant, Helpdesk, Technical Support, Customer Support

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About the Employer:
( 0 reviews ) Australia

Project ID: #20775937

29 freelancers are bidding on average $6/hour for this job

Bhawnakul9

Hello, I have gone through your job posting and become very much interested to work with you. I am an expert in this field. I have already completed several projects like this. For evidence you can see my profile. Pl More

$4 AUD / hour
(101 Reviews)
6.2
jonna88

Hello, hope you are doing great for today. You can call me Jenna. Currently, I am not committed with any other jobs and I am interested in working with you. I've been working as a virtual assistant, doing any type of t More

$6 AUD / hour
(43 Reviews)
6.1
okechukwu1

Hello! I would like to be considered for the position of your Virtual Assistant. I have over 3 years of Customer Support experience and Project Management experience which could prove useful here. As a V.A., most of th More

$10 AUD / hour
(7 Reviews)
5.3
outsource2ph

Dear Hiring Manager, In response to your job posting, I would like to send a proposal for your job requirements. I believe that I am capable of providing you the service that you need. Let me introduce to myself brie More

$7 AUD / hour
(3 Reviews)
4.2
expertserv

Hello Sir, I am a professional Virtual Assistant, Customer Support, and eCommerce expert, having a good hand on Email Handling, Live Chat Support, Marketing, Data Entry, Web Research also in Product Research, Sourcin More

$5 AUD / hour
(14 Reviews)
4.5
webdeveloper135

I believe my background and skills closely match your job requirements and I am confident I can make a positive contribution. I have over 5 years professional experience in an administrative capacity providing support More

$5 AUD / hour
(10 Reviews)
3.8
dwid

Hi, this sounds like a simple task for someone as experienced in the field of customer support such as myself. Feel free to message me with any potential questions you might have.

$6 AUD / hour
(4 Reviews)
2.6
StrongWorker123

Hello I am a native English and Italian speaker with 5+ years of experience. I have done almost any kind of customer service job from e-commerce customer service to tech support for an important IT solutions provider a More

$5 AUD / hour
(0 Reviews)
0.0
ivahatra

Hi There, I am interested in your offer and I would like to apply for it. From my previous experiences, I have assisted customer on a daily basis via chat on a platform, email, or even phone call. From that, I hav More

$5 AUD / hour
(0 Reviews)
0.0
prasadkr60

hi please provide me the job. as i have a very good experience in online live chat conversations with my previous website which ive handled.

$5 AUD / hour
(0 Reviews)
0.0
bapandeb9

Hi I’m interested in your project and I’m good at typing aswell at customer service. Requesting you to message me so that we can discuss and see I’m the one you are looking for.

$6 AUD / hour
(0 Reviews)
0.0
rajabilalkhan2

After having reviewed your post I believe I am the best fit for this job. I am offering Phone support 24/7 live chat 24/7 email support after hours answering virtual assistance data entry, data management, email ma More

$5 AUD / hour
(0 Reviews)
0.0
julliusborja2019

Hello! I have more than 6 years of experience as an IT support analyst that acts as a point of contact for IT related concerns for internal/external customers. I enjoy being challenged and engaging with projects tha More

$8 AUD / hour
(0 Reviews)
0.0
rockyvj

I ready take this for 6 $ per hour...And works for 40 + Hours a week...and even ready to support on weekends too.................. . .

$6 AUD / hour
(0 Reviews)
0.0
Byygaile

Willing to start asap

$5 AUD / hour
(0 Reviews)
0.0
$24 AUD / hour
(0 Reviews)
0.0
OlyaUkrainian

Hello. My name is Olya, I am from Ukraine. During the last 5 years I have been involved to the Media Marketing sphere, Email Marketing, Blog Writing and also Lead Generation. I have been working as Personal and Virtual More

$10 AUD / hour
(0 Reviews)
0.0
rp83498169

Dear client, firstly I would like to thanks review my proposal. I have reviewed & understand your project what you want. I do this job within time and 100% accuracy. I have 5 year experience in auto sector Mahindra & More

$2 AUD / hour
(0 Reviews)
0.0
Elena86A

Hello there, My name is Elena and I'm from Romania, though this should not be a problem as I'm fluent in English, I read your project in full and I'm interested in it. If you want to discuss further please don't hes More

$6 AUD / hour
(0 Reviews)
0.0
ChowdhuryRafid

Hi, I am a professional customer service specialist. I am experienced in handling tickets and chats. I am available to start on this project and would like to know the timings and some more informations. Feel free More

$7 AUD / hour
(0 Reviews)
0.0