Virtual Assistant and Customer Service Agent

We (e-commerce business) are looking for:

A full time virtual assistant / customer service agent (9am - 12pm and 1:30pm - 6:30pm)


Respond to customer enquiries via email / direct chat / Facebook messages

Follow up orders / Follow up deliveries / Give information about product specification / Manage order modifications request / Process orders / Document activity information on excel files

Respond to Facebook comments and moderate the Facebook page

Other administrative tasks

Required qualities:

Good German and English spelling and grammar.

Customer satisfaction oriented.

Languages :

German, English

Software :

Freshdesk / Shopify / Facebook / Email

We're looking for a long term contract.

Skills: Virtual Assistant, Customer Service, Customer Support, Facebook Marketing

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About the Employer:
( 0 reviews ) Courbevoie, France

Project ID: #31853652

38 freelancers are bidding on average €473 for this job

(116 Reviews)

Hello, Please review my profile as I have relevant skills and experience in Customer Support/Service. I have completed similar projects before for Inbound and Outbound Calling, email handling, and Live chat via Zendesk More

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**ATTENTION PLEASE EXPERIENCED AIRBNB CUSTOMER SERVICE MANAGER*** I am an experienced Customer service manager with almost four years of experience with various US hosts. I would be glad to help you in managing you More

€500 EUR in 7 days
(8 Reviews)

Hello, I hope you are fine. This is to express my interest. Well, I have all of the skills and experience that you’re looking for and I’m confident that I would be a good fit in this position. I do have previous exper More

€750 EUR in 7 days
(20 Reviews)
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Hi there, Expert with more than 30 years of experience. Extensive experience in the BPO industry as a Customer Support, Sales Rep, Sales Manager, and also as a Digital Telemarketer. I worked in different types of indu More

€750 EUR in 15 days
(2 Reviews)

Hi, There! I'm a Virtual Assistant to work for you and for your company (I'm Available For Full-time)* I can offer you as a Virtual Assistant for work Hourly, Daily, Monthly, or long term basis. daily 12 hours max. Yo More

€250 EUR in 7 days
(1 Review)

Hello! I am very interested in your post project. While I read your description carefully, I was excited with feeling that I would be able to satisfy for your requirements in this job. We can negotiate on price/Budget More

€500 EUR in 7 days
(1 Review)

I possess a wide range of knowledge and expertise that will allow me to contribute towards the success of your company. I have a Bachelor's degree in English and I'm a native Spanish speaker. I can adjust easily to any More

€650 EUR in 7 days
(1 Review)

Hello! Can we discuss this project? I'm glad you reached out! ✅ If you want we can work on this project: Virtual Assistant and Customer Service Agent ✅ Also, we can do it because we dominate: Customer Support, C More

€284 EUR in 33 days
(0 Reviews)
(0 Reviews)

tengo una amplia experiencia como asistente virtual y me apasionan las ventas se que daré todo para que la empresa salga adelante

€500 EUR in 7 days
(0 Reviews)

Am in the best candidate for this job, because I have a good customer relationship,we is very important in every organization.

€500 EUR in 7 days
(0 Reviews)

Dear prospective client, I read your project “Virtual Assistant and Customer Service Agent “ and I am really interested in working with you, I am quite new on this platform and hence have only one reference but this is More

€400 EUR in 7 days
(2 Reviews)

Yes I can do this job because I do have experience in administrator support for 5 years .I can do for you including Communication with Client Email and chat support Replying to customer queries Making Appointments Sche More

€250 EUR in 7 days
(0 Reviews)

Hello, my name is Lucia. I have experience given support to clients, guide them to follow the best practices, content creation and interacting with community. I’m an organized, responsable, proactive person, I like to More

€500 EUR in 7 days
(0 Reviews)

Hello, I am confident to apply for this position and help you with your future endeavors. I would like you to know that I have 6 years of experience with customer support, phone, and email support. I've handled an e- More

€500 EUR in 7 days
(0 Reviews)

Hi there! I have 3+ years of experience in social media marketing. I will manage your social media pages by creating high-quality graphics, caption writing, and do proper hashtags research according to your business. P More

€278 EUR in 30 days
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