Virtual assistant for SaaS startup -- 2
€2-4 EUR / hour
About Us: Lato is a digital B2B SaaS platform designed to empower travel agents worldwide in running their businesses efficiently.
Responsibilities:
Administrative and General Support:
- Manage emails, calendar, and appointments for team members.
- Prepare and edit documents, reports, and presentations.
- Handle data entry and maintain organized digital files.
- Assist in coordinating meetings and follow-ups.
- Provide ad-hoc support to various teams as needed.
- Conduct research and assist in special projects.
Customer Support:
- Respond to customer (technical and non-technical) inquiries via email or chat promptly and professionally.
- Troubleshoot common customer issues and escalate when necessary.
- Maintain a knowledge base of frequently asked questions.
- Nurture customer relationships to enhance their experience and loyalty.
CRM Management:
- Maintain and update customer relationship management (CRM) systems.
- Segment and organize contacts for targeted marketing efforts.
Marketing and Outreach:
- Execute and manage email campaigns to reach and nurture potential clients.
- Assist in cold calling prospects to introduce our SaaS product.
- Create visually appealing graphics and designs using Canva for marketing materials.
Content Creation:
- Assist in creating blog posts, articles, or whitepapers related to our SaaS product or the travel industry.
- Generate content ideas and conduct research for articles.
Social Media Management:
- Schedule and post content on social media platforms.
- Monitor social media channels and engage with the community.
User Onboarding and Training:
- Help new customers navigate our SaaS platform.
- Develop and maintain user guides or video tutorials.
SEO and Online Presence:
- Optimize website content for search engines (SEO).
- Monitor online reviews and respond to customer feedback.
Project Management:
- Support project managers in tracking tasks, timelines, and milestones.
- Help with project documentation and communication.
Data Management:
- Assist in data collection, analysis, and reporting.
- Help maintain and update customer records and databases.
Product Feedback and Improvement:
- Collect user feedback and insights to contribute to product enhancement.
- Collaborate with product teams to prioritize feature requests.
Event Coordination:
- Assist in organizing webinars, online events, or trade show participation.
- Manage registrations, invitations, and follow-ups.
Analytics and Reporting:
- Monitor and report on website traffic, user engagement, and marketing campaign performance.
- Generate regular reports for management.
Market Research:
- Gather information on competitors, industry trends, and customer preferences.
- Provide insights to support product development and marketing strategies.
Localization and Internationalization:
- Assist in adapting our SaaS product for international markets.
- Coordinate translations and cultural adjustments.
Partnership and Affiliate Management:
- Identify potential partners or affiliates for collaboration.
- Support partnership outreach and relationship management.
Legal and Compliance:
- Help ensure compliance with data protection and other relevant regulations.
- Assist with contract management and legal document organization.
Qualifications:
- Excellent proficiency in spoken and written English is essential for effective communication.
- Proficiency in Microsoft Office Suite and Google Workspace.
- Strong organizational and time management abilities.
- Attention to detail and problem-solving skills.
- Experience in customer service, marketing, or administrative roles is a plus.
- Familiarity with SaaS products or the technology industry is advantageous.
- Basic design skills using Canva or similar tools.
- Reliable internet connection and remote work setup.
Benefits:
- Flexible working hours.
- Opportunity to work with a dynamic and innovative SaaS company.
- Competitive compensation based on experience.
- Potential for growth within the organization.
Application Instructions:
Interested candidates should submit their resume and a brief cover letter outlining their relevant experience and availability. Please include "Virtual Assistant Application - [Your Name]" in the subject line.
Join us in helping Lato continue to deliver exceptional service to our customers, empower travel agents worldwide, grow in the exciting world of SaaS technology, and expand our marketing efforts!
Project ID: #37234969
About the project
48 freelancers are bidding on average €4/hour for this job
Hi there! I am available for your task and do your task with full responsibility and deliver on time. Could we discuss more details over chat? Thank You :)
"Virtual Assistant Application – Abdus Samad I am excited to introduce our proposal for providing administrative and general support services to Lato, a leading digital B2B SaaS platform designed to empower travel age More
Hello There, I have been working as a professional Virtual Assistant (VA) for more than 12 years. I am also a very polite, honest, skilled and hard-working freelancer who completes jobs with 100% accuracy and honesty. More
Virtual Assistant Application by Fida Hussain. Hi, I have experience in administration, research, analytics, data entry, customer service, email handling, appointment setting, calendar management, and virtual assista More
Hello, I hope you are well. I have a extensive experience of over 17 years in the US real estate and Virtual Assistant positions. I have worked for a Mortgage Co. based in West Palm Beach, FL, in loan resolutions and h More
Hello! My name is Simranjit, and I am a full-time verified freelancer with more than 4 years of experience. I understand that you are looking for someone to assist with your project related to SaaS startup - 2 and I be More
Hello! My name is Premanshu and I am an expert in Web Development, Web Scrapper & Data entry. I have worked for a reputed company before and now focus on meeting the online jobs on Freelance.com. With my team of highly More
Subject: Virtual Assistant Application - Golam Morshed My Resume: https://docs.google.com/document/d/1K7Jy9lcMaMLuN0tJRfx_62o5trQ79R-_uWmWM9Xb3X0/edit#heading=h.5rf9wr4r3no2 Dear Hiring Team at Lato, I am writing to More
Hello, my name is Himanshu Kumar and I am a qualified virtual assistant with extensive experience in customer service, marketing, and administrative roles. I have the necessary skills and qualifications to help you wit More
I have experience in data entry and other administrative work, I can also retype or write an article for posting or other needs. I am confident that with the skills and experience I have, I can learn and adapt quickly. More
I am excited to apply for the Virtual Assistant position at Lato. With proficiency in administrative tasks, customer support, and marketing, I am well-prepared to excel in this role. My skills include calendar manageme More
Hello there, I read your project description and I am confident that I am the right fit for this job. I have 3 years of expertise in administrative tasks, Customer support, Virtual assistance, Social media marketing , More
"Virtual Assistant Application - [Muhammad Ibrar]" Hi there, I hope this proposal is going to be right for the job. I have carefully reviewed your job description and going to write you to show my keen interest in yo More
Hi I'm interested in your project, please send me a message so that we can discuss more about your project over chat. Thanks
I have experience with SaaS development and assets for SaaS (AI Chatbots, lead generation etc). I also work close to clients to provide them the most efficient experience.
I have experience working with people as well as offering top-notch customer services. I have some experience with SaaS technology and would be happy to learn more to the betterment of my CV and expertise. I'm mostly a More
