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German speaking Customer Satisfaction Calling Agent

$250-750 USD

Closed
Posted over 5 years ago

$250-750 USD

Paid on delivery
Please ignore the budget. State your hourly rate based on experience and location. Only German native or near-native speakers without heavy accent! If you do not comply to this requirement, you will be reported. If the person in the interview is different to the person that will perform the job, the project will instantly be terminated, payments disputed, negative feedback will be left, and legal action taken against you. We are looking for several German speaking - preferably native, but also with high level German without heavy accent - that will call consumer customer for short customer satisfaction calls. These are no cold calls, no sales. Actually, we are experiencing a high level of pleasant surprise for the extra care that the customers receive with our calls Each call usually does not take longer than 2, 3 minutes. The goal of each call is finding out if the customer is satisfied with order process and product, if there were any issues in the order process or with the product or its use. Problem cases will be escalated to trained staff, so you will not have to provide any spontaneous solutions. The main shift is in the German time zone hours between 5pm and 8pm. We have shifts over the rest of the day, but these will only be available additional to the main shift. Primary requirement is a customer service personality, and of course, being comfortable approaching people you do not personally know. You should have a calm work environment, fast internet speed, and professional equipment to make internet based calls. Reliability and communications are essential personal treats. This is a long-term position based on workload with frequent raises based on experience and performance as well as promotion opportunities. If your profile does not refer to any similar experience, please refer explicitly to your experience.
Project ID: 18099530

About the project

1 proposal
Remote project
Active 5 yrs ago

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Dear Sir or Madam, As a German native speaker, I would be very interested in working with you to complete your project. I speak the standard German spoken and taught at universities ("Hochdeutsch"), which means I do not have any accent. I do have experience in working in a call-center, even though I do not mention it in my Freelancer-profile. I used to work for the GfK based in Mainz and in Wiesbaden. We would call random numbers to do surveys with the people we reached. We were not selling anything but you had to convince people to gift you about 20-30 minutes of their time to complete the surveys. I did work at that call-center for about one year in 2006/2007. I curretly live in Mexico but thanks to the time difference, 5-8pm German time is the equivalent of 10am-1pm Mexican time. This is therefore a very good time for me to be working for you on this project. I can work from my personal home and since I don't own any pets nor do I have any kids, I will be in a calm environment and will not be disturbed. I have a very fast Internet connection that enables me, for example, to watch streaming services without any delays. I also own headphones and a microphone that I will be using for this project. Please feel free to contact me if you have any concerns regarding my candidature. Sincerely, Tatiana R.
$555 USD in 10 days
5.0 (3 reviews)
3.6
3.6

About the client

Flag of GERMANY
North Miami, Germany
5.0
20
Payment method verified
Member since Oct 26, 2009

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