Currently I am looking to build a website for an insurance replacement service. To be brief about what the company does, is they process contents claims for insurance adjusters. For example the "unfortunate" happens and your car gets broken into. Car stereo gets taken, along with a laptop and whatever other personal items. Your insurance company would want you to send in a list of those items and it is the responsibility of the replacement service to take that list, transfer it to an excel worksheet, and find suitable replacements for those items.
What is needed for this site is a login system for adjusters to fill out a form with the information about the claim. Information like the claim number, insured's name, weather or not they can be contacted, address, etc... Also a function so they can upload the list of items regardless of the format. Usually these can be in .doc, .pdf. .tiff, or any other format. Notes is also a key aspect, sometimes there is special instructions the adjuster would want to be followed. Also that system would need to work for representatives on the back-end to also log in to access that same information and make notes so the adjuster can be updated on any developments regarding the claim. Something else that would also be helpful as well would be a form that insureds can fill out using a temporary ID to where they can type in the list of items as well, but not allow them full access to the information the adjuster and representatives see.