I need to draw a BPMN for a website project. It's an online marketplace for safari tours in Africa. It's like Airbnb but for safari.
It is a B2B2C website, then there are 3 sides actors:
- customer for the front office
- tour operator for the back-office
- Admin, which is me as administor
Of course, each role has differents features and business process.
The website will have rules business like:
- chat with tour operator
- request booking
- payment and refund condition
- payment processing
- reviews redaction
- create tour package
- receive request
- chat with customer
- calendar verification
- accept booking
For admin (myself):
- moderation process:
-- accept/refuse tour operator registration
-- accept/refuse tour package creation
-- payment management based on contract
-- review moderation
Tell me please if you are avalaible, if yes, what software do you use ?
tell me also if you have any experience in this sector ?
Also Im opened for any suggestion.
I need to provide this to developers, design UX/UI and lawyer. It will be the main tool for future talk with various service providers.
I need this to be very clear, professional and easily understandable.
I need a business workflow or any diagram explaining the process sequence with conditinal output.
thank for letting me know.