Manage large amounts of inbound and outbound calls in a timely manner
Follow communication "scripts" when handling different topics
Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
US and Canada Only.
21 freelancers are bidding on average $489 for this job
Hello Here is Uzel, I will be so happy to work on this project so please chat me so we can discuss more detalis about this project Looking forwad to hear from you asap Best regards
Thanks for looking into my proposal. I have read and understood your job. I can deliver my best work possible as per your requirement. I have good track record of customer satisfaction.