Customize Ticket System

IMPORTANT: Not upfront payment.

BUDGET: Indicated

DEADLINE: 7 days once project is assigned


I need a customization fro open source helpdesk system build on Laravel framework [login to view URL]


[login to view URL]

The ticket system will be used to manage product warranties. So the ticket system follow this flow.

1. A customer start a ticket

2. In first form he must upload several pictures

- Scanned Selling Note

- Any quantity of pictures from damaged product

3. After that, he receives a pdf file or image with label for returning the article from a shipment company like dhl or fedex,

4. When article is received customer is notified

5. After review article there are three options

- Refactoring

- Change for a brand new article

- Don't proceed.

Any of this is communicated to customer.

6. After we send the product if proceed or we close the ticket.

7. Finally we send a customer satisfaction survey. Survey must look like [login to view URL] surveys and it must be created for a visual form builder internal module.

Skills: jQuery / Prototype, Laravel, MySQL, Website Design

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About the Employer:
( 2 reviews ) Querétaro, Mexico

Project ID: #14747836

13 freelancers are bidding on average $152 for this job

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