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Ticketing System

Hello, I am Jourdan Lim a Technical Analyst from Accenture. I'm currently looking for a team to develop a web-based ticketing tool for a cloud platform software that can handle multiple tickets/request objects with a database of users that can create, approve or edit said tickets, and send API calls with XML inputs automatically to the cloud software after approvals are given externally from users. It should have the following functions:

1. Allows regular users to create different request form (each request form will have different fields that may or may not be required to populate)

2. Field visibility can be controlled by admins. (Ex. Field: "Driver's ID" can be seen by User with status: Driver, but not User with status: Teacher)

3. Filters the users view based on their specified role (Ex. Regular User can only see their tickets, Manager can see tickets of users who are under him and can approve or reject tickets, Executive Manager can see tickets of users who are under his manager users, etc.)

4. A database that holds all the tickets and the user profiles.

5. A reporting system that allows the admins to pull a list of tickets based on category of request and fields (capable of the ff: 1)extract to an excel file, 2)send report via email and 3) view on the UI)

6. Can create an Approval Chain that requires certain users to "approve" the ticket before the ticket is resolved or reject the ticket. Then send an automated email to user if ticket is approved/rejected.

7. A commenting system on the ticket.

8. The capability to send emails automatically to the support team based on ticket severity and SLA and for users to do actions through email (Ex. press a button to trigger an event).

9. Send API calls to the system via Web Service (rest api, soap, etc.).

[Removed by Freelancer.com Admin]

Skills: Javascript, MySQL, Object Oriented Programming (OOP), Software Architecture, Website Design

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About the Employer:
( 0 reviews ) Mandaluyong City, Philippines

Project ID: #18937794

78 freelancers are bidding on average $2794 for this job

leadconcept

Hi there, I have read everything carefully & understood the scope of this project, as you have nicely explained whole functionality. However, it would be really good, if you can initiate the chat & talk before final More

$8555 USD in 70 days
(101 Reviews)
9.0
arhamsoftltd

Hi, I can develop a ticketing system for you, with a commenting system, I have made several SAAS and enterprise applications with years of experience in web development, I am very much confident in making the system More

$6000 USD in 60 days
(155 Reviews)
9.1
ukroficer

Hello Jourdan Lim, my name’s Roman. I represent the Ukrainian IT-company "WebCapitan". We have great skills in developing Ticketing System You can check our portfolio (https://www.freelancer.com/u/ukroficer More

$3333 USD in 10 days
(237 Reviews)
8.4
webbookstudio

Hi there. We are Ukrainian IT company and provide website design and development services. We have a huge experience in Blog Install, Graphic Design, PHP, HTML, JS, CSS, SEO, Website Design and WordPress. We are intere More

$3333 USD in 30 days
(216 Reviews)
8.4
augurstech

Dear Employer, Greetings of the Day! Thanks for sharing your requirements with us. For your project scope, I would be really glad to let you know that you can hire from our team of skilled developers who will More

$4222 USD in 65 days
(151 Reviews)
8.3
searchtechnow

Hello Jourdan, We have gone through the requirements and the PPTX document shared by you and are interested in doing this project. We have understood the requirements. We have done numerous web based platforms for More

$3000 USD in 10 days
(343 Reviews)
8.2
r4rony

Hello Jourdan Lim, I have checked your requirement with attached PPT file and understood your concept so far. We will design and develop A Ticketing System by adding all features which you have mentioned and ready t More

$2300 USD in 40 days
(182 Reviews)
8.4
mingxiao2008

Hello, Dear How are you? I have read your project description and am ready for discussing with you about project for now. I have experienced in developing JavaScript, MySQL , OOP. I will work very hard and best fo More

$2000 USD in 10 days
(100 Reviews)
8.0
digitalaptech

Hello Jourdan Greetings of the day . I have gone through the job post and have understood the overview of our requirements and as being experienced we can provide you quality work and support on a long run . We ar More

$3055 USD in 20 days
(68 Reviews)
7.8
tarunmehan

Hello, Greetings for the day! I am ready to help you on an immediate basis to develop Ticketing website in Php. I will develop Seo friendly and fully responsive website so that it will be compatible for all mobi More

$2000 USD in 21 days
(80 Reviews)
7.7
Champian

Hello, I have gone through your Ticketing System functionality and I can do it, it's Ticketing System. I am having more than 10+ years of experience in mobile app design and development Please message me so we c More

$3000 USD in 30 days
(129 Reviews)
7.7
C0RETECHIES

Hello there, Hope you are doing great! Although, you have been looking for a cloud platform software that can handle multiple tickets/request objects with a database of users. We have gone through your project More

$4444 USD in 10 days
(97 Reviews)
7.8
fullymagento

Hello You want a team to develop a web-based ticketing tool for a cloud platform software that can handle multiple tickets/request objects with a database of users that can create, approve or edit said tickets, and More

$3000 USD in 30 days
(77 Reviews)
7.5
ValueCoders

Hi There, I can do it very quickly & effectively. I'm having more than 9 years of app and web development experience. Looking forward to work with you! Thanks!

$2777 USD in 10 days
(127 Reviews)
7.2
abstractsoftweb

Hello Jourdan Lim, Hope you are doing Great!! We have gone through the your attachment [login to view URL] need to develop a web-based ticketing tool for a cloud platform software that can handle multiple tickets/request More

$2000 USD in 35 days
(104 Reviews)
7.1
hashonecreatives

Hello there, Thank you for your time in reviewing our proposal and for the opportunity to bid on your project. I read your description, I am willing to work on your Ticketing System Web Project. My similar sit More

$2500 USD in 10 days
(99 Reviews)
7.2
AwaisChaudhry

Hi there, I have checked the details I have great experience with Javascript, MySQL, Object Oriented Programming (OOP), Software Architecture, Website Design. Please start the chat so we can discuss this job more in de More

$2777 USD in 10 days
(56 Reviews)
7.0
lavizsolutions

Hi Jourdan Lim, Greetings, I do have good exp in database application. for tickets you want category based and each category can have fields that can be set which user can see or not. its interesting projec More

$3000 USD in 10 days
(21 Reviews)
6.8
shabdullah88

Hi Jourdan Riley, I see you are looking for a state of the art platform for ticketing, with multiple levels of approvals and access. Each and every user will see the information according to their access level a More

$3000 USD in 40 days
(15 Reviews)
7.2
crtvecode

Question : Slide 4 : Text: If the ticket is not rejected, action will either be done by a separate team who will then close the ticket or an API will be made to the cloud platform and the ticket will be closed autom More

$2000 USD in 10 days
(81 Reviews)
6.6