Live chat, e-mail, forum & social media. Tech Support
$2-8 USD / hour
Which method the customer uses to interact with us isn't important, fixing issues both in real-time and continuing research.
DroidBOX - we sell Android boxes that play various types of media, most often up on large displays in living rooms and bedrooms. They are like any standard Android phone or tablet, but uses a TV, monitor or projector as a display.
We have a position waiting for the right candidate...
Presented with a new problem on hardware unfamiliar to you, do you look for something else to take on, or jump to googling for a quick research before contemplating the most effective fix that can be communicated to customers? Implementing new fixes or reaching for a familiar process you can recall from memory, even if the first attempt fails, enough data can normally be gathered by the right questions to suggest a new approach.
These customers can range from people who have only ever used a cable or satellite set top box before, to customers who tweak kernels and can provide you with in depth information on an issue, but require company experience or guidance to find a solution.
If you've an account at [login to view URL] and regularly post to the forum, we're especially interested in that sort of proof of a good track record. Other forum links are welcome, obviously including current forum members.
We don't need data robots who can only ever reply with prepared scripts. Fixes need to match both the problem and the customer, taking into account the method of communication used and their experience level. Some problems may take a long while to research, but customer communication is important. Many of the problems we get can be fixed by one or two methods, but for times when that fails, or a new variety of problem has no known fix, initiative needs to be taken.
Your favourite XKCD cartoon?
Our official UK office hours are 9am-6pm GMT, but flexibility is possible to those bring a good skill-set with them.
Attention to detail is important, please ensure you've read everything before sending a message. We look forward to heating from you!
skills: Confident-moderate to advanced user of Android OS, basics of networking protocols, confident remote monitoring/controlling devices, not fazed by live interactions with customers (text/audio).
estimated duration: full time
salary: based on experience level (initial pay) and results.
English level: Conversational as a minimum
Project ID: #7358545
About the project
Awarded to:
Hello Sir, I am Shah from India. I have graduated in Computer Science ([login to view URL] CSE). I am very honest and hard working individual who pays immense attention to detail. I like to contribute to the company and be an in More
16 freelancers are bidding on average $7/hour for this job
Hello, I am here to get this done as you want and how you want. I am dedicated and hard-working person looking for a long term position. I have a good experience of customer support work as I was working as a Sr CSR More
thanks for very detailed explanation about your project. I will work for you consistently for long time.
client satisfy, am experience of 5 years android developer, full time am working this project, am a confident of worker , keep the time duration of project finishing
Hello, i can do your Live chat job. let me help you I'm a Senior Developer. and have14 years experience in software development. have solid background in Java, J2EE, Android,iOS,iphone,REST, JSP, HTML5, Javascr More
I have a versatile skill set in IT technologies and support also, I'm good with rooting mobile phones and upgrading them.
i m master in android... i have already done porting rom and custom rom in android. And i m able to fully operate android as well as guide user how to use android easy and quick way...
Hi, During and since completing my graduation I have been working with some of the best BPO and companies. This experience h More
