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2nd line desktop support professional - France

Allied Worldwide are seeking experienced 2nd Line Desktop Support freelancers to support customer offices in France:

Job Details:

• Part-time positions available (1 day per week to 5 days per week)

• 8 hour shift rotation (07:00 until 18:00)

• 12 Months contract

Allied Worldwide Ltd is a global IT services. We have IT resources and Technology Partners in over 35 countries worldwide and act as the IT support function for many leading global brands. As a fast-growing and dynamic Technology Outsourcing firm, we strive to constantly identify, attract, and secure the best skills, and most talented people available in the Technology space. We now have an exciting opportunity for multiple 2nd Line Desktop Support Professionals based in different cities in France to support our prestigious client sites from 1 day per week to 5 days per week. A 1 year contract will be awarded to the partner who is able to fulfil the following requirement in a reliable and cost effective manner.

Typical Client Profiles:

80% of our clients are listed on the FTSE 250 index, and are therefore some of the largest and best known brands in their respective industries. These customers have strong values systems in place supported by collaborative and vibrant working environments. They seek individuals who can demonstrate creative talent, entrepreneurial spirit, and passion for problem solving within technology.

2nd Line Desktop Support Freelancer Profile:

You will provide Technical Support for queries that have been escalated by the 1st Line of support and act as the interface between IT and the user, managing this query through to problem resolution. The technologies supported include Microsoft Windows OS and MS Office, and Outlook as well as Active Directory. The successful candidate will deliver exceptional customer service and satisfaction through the resolution of technical support queries on Windows based operating systems, hardware and software. Since you will be supporting customers in different locations by in person, fluency in English and the local language is essential.

This role would suit an IT Graduate with 3-5 years of experience supporting customer offices by telephone or in person or someone who is looking to develop a career with a leading international organisation at the cutting edge of its sector. We are seeking someone that has great communication skills and always puts the customer first; you should be well presented and comfortable working in business attire.

Key duties &responsibilities:

• Ensure that all incidents / requests are logged in the call logging database.

• Provide 1st and 2nd line support for escalated queries.

• Assist the Service Desk during busy periods via an overflow phone system.

• Daily monitoring of Workstations, Network, and peripherals.

• Ensure that all clients’ policies and processes are strictly adhered to.

Behavioral skills required:

• Excellent telephone and in person customer service and interpersonal skills.

• Excellent written and verbal communication skills (French and English).

• Independent, pro-active and relationship building skills.

• Personal resilience and able to complete projects in some tight timescales.

• Good time management and prioritisation practices

• Good presentation skills.

• Ability to multi-task with exceptional customer service skills.

Technical skills required:

• 3+ years in Desktop IT Support, resolving customer problems.

• Windows XP/7 troubleshooting using remote tools, phone & in-person.

• Building, configuring and troubleshooting PC hardware and software.

• Knowledge of Adobe and MS Office software.

• Strong knowledge of Active Directory.

• Knowledge of Remedy or incident management software

• Experienced with Service Level Agreement (SLA’s).

Skills: Desktop Support, Microsoft, Technical Support, Windows Desktop

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About the Employer:
( 0 reviews ) United Kingdom

Project ID: #1294697

28 freelancers are bidding on average $19/hour for this job

flashten07

Hello Please review my work experience and do let me know with you reviews on it. Thanks Jahangir

$20 USD / hour
(0 Reviews)
0.0
muhammadnasir786

Dear Sir, I have more than three years of experience in designing, deployment, maintain and troubleshooting of microsoft servers, Cisco routers, switches, firewalls and handling the issue of end users. I look forwar More

$15 USD / hour
(0 Reviews)
0.0
murli123

I have more than 3 years experienced in system/network administrator in ISP, software comapany and now in banking sector. I have to provide support upto 12 branches of my office. I had good knowledge of both Windows More

$20 USD / hour
(0 Reviews)
0.0
karim79

Native french speaker,without accent,with 6 years of business/customer support.ready to work part time,and to deliver exceptional customer service.

$20 USD / hour
(0 Reviews)
0.0
smshukri555

* I have more than 4 years of remote desktop support and servers. * i am a qualified Microsoft desktop support technician and having a MCITP. * Worked for a worlds leading tech support service and was a senior superv More

$16 USD / hour
(0 Reviews)
0.0
avistainfotech

Hi , We are Network Consultant with 6+ years of experience in the design, implementation and support of LAN/WAN networks. Highly skilled in telecommunications, interpersonal communications and team facilitation. Emp More

$15 USD / hour
(0 Reviews)
0.0
mcosta

Dear employer, I have 10+ years experience in IT technical support and system administration; I'm very interested in this job.

$25 USD / hour
(0 Reviews)
0.0
msmohanshekhawat

Interested to work on this project.

$15 USD / hour
(0 Reviews)
0.0
wartog

Having 4+ years of experience in windows desktops & servers and IT infrastructure services. Will be able to provide effective and efficient solution to all desktop and server related issues . also have a team who can More

$20 USD / hour
(0 Reviews)
0.0
MikeLimerick

Hi, Is weekend work included as well ? Thanks

$16 USD / hour
(0 Reviews)
0.0
daniellaptes

Dear Sir, I have extensive experience with desktop operating system and application. I worked as SSO and IT specialist in technical support field.

$15 USD / hour
(0 Reviews)
0.0
sayedshuvo

Having 6+ Years of Experience in Desktop and Server Support for 2500+ users in Multinational organization. MCSE and IBM DB2 Certified. I believe in quality and timely delivery of projects.

$17 USD / hour
(0 Reviews)
0.0
razvanat

I have IELTS Academic Certification. Not so fluent in French. Experience with oncall support. Regards, Razvan

$20 USD / hour
(1 Review)
0.0
emmanuelpierre

I'm ready to work and I have years of experience in providing support. I can do it all, I can provide phone support, email support, chat support.

$25 USD / hour
(0 Reviews)
0.0
ortega202

i work as a network & system administrator & i have 4 years experience in the windows & office & active directory .

$25 USD / hour
(0 Reviews)
0.0
keankeap

I had overall 14 years experience in system administration,system support,customer support.I worked with few multinational companies,like HP Services,Shell..With my past experiences would be serve your company better.

$20 USD / hour
(0 Reviews)
0.0
midhun7733

I have been working as face-to-face(on site) and telephone technical support engineer. I have 6 years and 10 months experience in the same. I am expertise in assembling, installing and configuring PC hardware and softw More

$15 USD / hour
(0 Reviews)
0.0
amitdevlp

I have worked with Technical Support for Cisco,Linksys,At&t and can handle the Project very well as i have 10 years of Expe.

$15 USD / hour
(0 Reviews)
0.0
souqar

hello, please check your pm

$20 USD / hour
(0 Reviews)
0.0
atifcomsats

I have obtained a challenging and responsible position in area concerned with Bs electrical (computer engineering). I am now seeking to build on my experience to obtain a challenging and responsible position in area co More

$16 USD / hour
(0 Reviews)
0.0