Closed

2nd line desktop support professional - Belgium

Allied Worldwide are seeking experienced 2nd Line Desktop Support freelancers to support customer offices in Belgium:

Job Details:

• Part-time positions available (1 day per week to 5 days per week)

• 8 hour shift rotation (07:00 until 18:00)

• 12 Months contract

Allied Worldwide Ltd is a global IT services. We have IT resources and Technology Partners in over 35 countries worldwide and act as the IT support function for many leading global brands. As a fast-growing and dynamic Technology Outsourcing firm, we strive to constantly identify, attract, and secure the best skills, and most talented people available in the Technology space. We now have an exciting opportunity for multiple 2nd Line Desktop Support Professionals based in different cities in Belgium to support our prestigious client sites from 1 day per week to 5 days per week. A 1 year contract will be awarded to the partner who is able to fulfil the following requirement in a reliable and cost effective manner.

Typical Client Profiles:

80% of our clients are listed on the FTSE 250 index, and are therefore some of the largest and best known brands in their respective industries. These customers have strong values systems in place supported by collaborative and vibrant working environments. They seek individuals who can demonstrate creative talent, entrepreneurial spirit, and passion for problem solving within technology.

2nd Line Desktop Support Freelancer Profile:

You will provide Technical Support for queries that have been escalated by the 1st Line of support and act as the interface between IT and the user, managing this query through to problem resolution. The technologies supported include Microsoft Windows OS and MS Office, and Outlook as well as Active Directory. The successful candidate will deliver exceptional customer service and satisfaction through the resolution of technical support queries on Windows based operating systems, hardware and software. Since you will be supporting customers in different locations by in person, fluency in English and the local language is essential.

This role would suit an IT Graduate with 3-5 years of experience supporting customer offices by telephone or in person or someone who is looking to develop a career with a leading international organisation at the cutting edge of its sector. We are seeking someone that has great communication skills and always puts the customer first; you should be well presented and comfortable working in business attire.

Key duties &responsibilities:

• Ensure that all incidents / requests are logged in the call logging database.

• Provide 1st and 2nd line support for escalated queries.

• Assist the Service Desk during busy periods via an overflow phone system.

• Daily monitoring of Workstations, Network, and peripherals.

• Ensure that all clients’ policies and processes are strictly adhered to.

Behavioral skills required:

• Excellent telephone and in person customer service and interpersonal skills.

• Excellent written and verbal communication skills (French, Flemmish and English).

• Independent, pro-active and relationship building skills.

• Personal resilience and able to complete projects in some tight timescales.

• Good time management and prioritisation practices

• Good presentation skills.

• Ability to multi-task with exceptional customer service skills.

Technical skills required:

• 3+ years in Desktop IT Support, resolving customer problems.

• Windows XP/7 troubleshooting using remote tools, phone & in-person.

• Building, configuring and troubleshooting PC hardware and software.

• Knowledge of Adobe and MS Office software.

• Strong knowledge of Active Directory.

• Knowledge of Remedy or incident management software

• Experienced with Service Level Agreement (SLA’s).

Skills: Desktop Support, Microsoft, Technical Support, Windows Desktop

See more: flemmish, written service agreement, worldwide sites freelancers, worldwide freelancers, worldwide freelancer, working freelancer belgium, working independent freelancer, windows phone business, windows based projects freelancer, well known freelancers, well known freelancer, vibrant technologies, user experience freelancers, typical service contract, typical contract freelancer, tools freelancers, best skills freelancer, best profile freelancer, best network freelancers, best english sites freelancer, technology freelancer, technical support services ltd, technical support services cost, technical support services contract, technical support freelancers

About the Employer:
( 0 reviews ) United Kingdom

Project ID: #1294701

19 freelancers are bidding on average $18/hour for this job

ajmalshahid

no................................................................................................

$20 USD / hour
(0 Reviews)
0.0
Tarasque83

it seems that you are looking for a reliable and effective candidate as a technical support. I am currently working as a Technical Support Engineer Level 2 which involves router,switch,server & nodes troubleshooting. I More

$15 USD / hour
(0 Reviews)
0.0
teksavvy

Hello, I have experience in supporting the European customers through live chat, email and phone. Thanks,

$15 USD / hour
(0 Reviews)
0.0
avistainfotech

Hi , We are Network Consultant with 6+ years of experience in the design, implementation and support of LAN/WAN networks. Highly skilled in telecommunications, interpersonal communications and team facilitation. Emp More

$15 USD / hour
(0 Reviews)
0.0
msmohanshekhawat

Interested to work on this project.

$15 USD / hour
(0 Reviews)
0.0
wartog

Having 4+ years of experience in windows desktops & servers and IT infrastructure services. Will be able to provide effective and efficient solution to all desktop and server related issues . also have a team who can More

$15 USD / hour
(0 Reviews)
0.0
daniellaptes

Dear Sir, I have extensive experience with desktop operating system and application. I worked as SSO and IT specialist in technical support field.

$15 USD / hour
(0 Reviews)
0.0
bnews24

I am microsoft certified IT professional training courses (2008/2008 R2) with nearly 7 years of experience of Windows System Administrator. Active directory domain service DC, ADC. DNS, group policy management & local More

$15 USD / hour
(0 Reviews)
0.0
muhammadnasir786

Dear Sir, I have more than three years of experience regarding design, deployment, maintain and troubleshooting of MS Servers, Cisco routers, switches, firewall, and handling of end user queries. I look forward to h More

$15 USD / hour
(0 Reviews)
0.0
keankeap

I had overall 14 years experience in system administration,system support,customer support.I worked with few multinational companies,like HP Services,Shell..With my past experiences would be serve your company better.

$20 USD / hour
(0 Reviews)
0.0
eCommerceShout

I'm interested in delivering supporting services during the weekend, is this an option?

$25 USD / hour
(0 Reviews)
0.0
rahulpark

sir, i would like to assist you in this work. i have the relevant experience for this

$16 USD / hour
(0 Reviews)
0.0
amitdevlp

I have worked with Technical Support for Cisco,Linksys,At&t and can handle the Project very well as i have 10 years of Expe.

$15 USD / hour
(0 Reviews)
0.0
rarunraj040488

As i am being working currently, and updated in the tech datas. Will be good to work on these project. And i can work for 20hrs min in this project.

$18 USD / hour
(0 Reviews)
0.0
Gjeorgjievski

Hello, My name is Vancho. Being an IT professional with engineering degree in computer science and information technologies, I work as an IT consultant and system engineer for more than 3 years, generally providing More

$19 USD / hour
(0 Reviews)
0.0
crazymakers

I will do the work in time .... you can trust on me

$25 USD / hour
(0 Reviews)
0.0
syedjavidali123

Its quiet easy to perform your task. Please let me know further details. Iam tedious to work with many challenging projects.Iam intrested for a life long partnership that goes ahead with trust and challenges. Thanks More

$25 USD / hour
(0 Reviews)
0.0
manikb

I am working as a Senior System Administrator and i have nearly four years of experience and i am sure that the downtime will be less!

$25 USD / hour
(0 Reviews)
0.0
Interneter

I can start immediately.

$15 USD / hour
(0 Reviews)
0.0