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2nd line desktop support professional - Austria

Allied Worldwide are seeking experienced 2nd Line Desktop Support freelancers to support customer offices in Austria:

Job Details:

• Part-time positions available (1 day per week to 5 days per week)

• 8 hour shift rotation (07:00 until 18:00)

• 12 Months contract

Allied Worldwide Ltd is a global IT services. We have IT resources and Technology Partners in over 35 countries worldwide and act as the IT support function for many leading global brands. As a fast-growing and dynamic Technology Outsourcing firm, we strive to constantly identify, attract, and secure the best skills, and most talented people available in the Technology space. We now have an exciting opportunity for multiple 2nd Line Desktop Support Professionals based in different cities in Austria to support our prestigious client sites from 1 day per week to 5 days per week. A 1 year contract will be awarded to the partner who is able to fulfil the following requirement in a reliable and cost effective manner.

Typical Client Profiles:

80% of our clients are listed on the FTSE 250 index, and are therefore some of the largest and best known brands in their respective industries. These customers have strong values systems in place supported by collaborative and vibrant working environments. They seek individuals who can demonstrate creative talent, entrepreneurial spirit, and passion for problem solving within technology.

2nd Line Desktop Support Freelancer Profile:

You will provide Technical Support for queries that have been escalated by the 1st Line of support and act as the interface between IT and the user, managing this query through to problem resolution. The technologies supported include Microsoft Windows OS and MS Office, and Outlook as well as Active Directory. The successful candidate will deliver exceptional customer service and satisfaction through the resolution of technical support queries on Windows based operating systems, hardware and software. Since you will be supporting customers in different locations by in person, fluency in English and the local language is essential.

This role would suit an IT Graduate with 3-5 years of experience supporting customer offices by telephone or in person or someone who is looking to develop a career with a leading international organisation at the cutting edge of its sector. We are seeking someone that has great communication skills and always puts the customer first; you should be well presented and comfortable working in business attire.

Key duties &responsibilities:

• Ensure that all incidents / requests are logged in the call logging database.

• Provide 1st and 2nd line support for escalated queries.

• Assist the Service Desk during busy periods via an overflow phone system.

• Daily monitoring of Workstations, Network, and peripherals.

• Ensure that all clients’ policies and processes are strictly adhered to.

Behavioral skills required:

• Excellent telephone and in person customer service and interpersonal skills.

• Excellent written and verbal communication skills (German and English).

• Independent, pro-active and relationship building skills.

• Personal resilience and able to complete projects in some tight timescales.

• Good time management and prioritisation practices

• Good presentation skills.

• Ability to multi-task with exceptional customer service skills.

Technical skills required:

• 3+ years in Desktop IT Support, resolving customer problems.

• Windows XP/7 troubleshooting using remote tools, phone & in-person.

• Building, configuring and troubleshooting PC hardware and software.

• Knowledge of Adobe and MS Office software.

• Strong knowledge of Active Directory.

• Knowledge of Remedy or incident management software

• Experienced with Service Level Agreement (SLA’s).

Skills: Desktop Support, Microsoft, Technical Support, Windows Desktop

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About the Employer:
( 0 reviews ) United Kingdom

Project ID: #1294705

27 freelancers are bidding on average $17/hour for this job

Sergo

Hello, i have strong experience working on this area. I am located in Slovenia so if you are interested in my country or need someone in Slovenia let me know. I am located about 40 km from Austria so i can assist in Au More

$15 USD / hour
(0 Reviews)
0.0
muhammadnasir786

Dear Sir, I have more than three years of experience in handling of end user queries regarding system and network support. I look forward to hearing from you. Regards, Muhammad Nasir

$15 USD / hour
(0 Reviews)
0.0
bhaskar1007

i beleive i will best suite for ur project.i have had all required skill set for ur project.

$20 USD / hour
(0 Reviews)
0.0
tainanj

Hello, I'm an experienced and well certified Systems Engineer from America. I can definitely assist you in this project. Please see PM for more details.

$15 USD / hour
(0 Reviews)
0.0
ArtemVarlyga

Hello. Sir, I have a 3+ expirience in remote support. I worked in UK2 support team. I can do it quite well.I will not fail you.

$15 USD / hour
(0 Reviews)
0.0
avistainfotech

Hi , We are Network Consultant with 6+ years of experience in the design, implementation and support of LAN/WAN networks. Highly skilled in telecommunications, interpersonal communications and team facilitation. Emp More

$15 USD / hour
(0 Reviews)
0.0
mcosta

Dear employer, I have 10+ years experience in IT technical support and system administration; I'm very interested in this job.

$25 USD / hour
(0 Reviews)
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msmohanshekhawat

Interested to work on this project.

$15 USD / hour
(0 Reviews)
0.0
wartog

Having 4+ years of experience in windows desktops & servers and IT infrastructure services. Will be able to provide effective and efficient solution to all desktop and server related issues . also have a team who can More

$15 USD / hour
(0 Reviews)
0.0
DaniSuleman

Experienced Technical support officer. Please get in touch for more details.

$15 USD / hour
(0 Reviews)
0.0
amit30877

We can give you good result oriented desktop [url removed, login to view]

$15 USD / hour
(0 Reviews)
0.0
daniellaptes

Dear Sir, I have extensive experience with desktop operating system and application. I worked as SSO and IT specialist in technical support field.

$15 USD / hour
(0 Reviews)
0.0
intellibratecg

I am expertise of 5 years as System Administrator. and i am also holding good experience team with the professional one. Hope we will be suitable for your requirement and can deliver with good in time bound. Thanks

$15 USD / hour
(0 Reviews)
0.0
moonak007

Master’s degree in computer sciences with five years experience in Technology / IT technical [url removed, login to view] on experience of design, implement and manage infrastructure for Windows Server 2003 2008 AD, DNS, DHCP an More

$16 USD / hour
(0 Reviews)
0.0
theankur223

Hi, Please invite us. We are a team that handles Call Center- Inbound & Outbound, Human resource & Training. Your job posting attracts my attention because my team's skill-sets match your required qualifications. We m More

$15 USD / hour
(0 Reviews)
0.0
PCTuner

Remote support is our Specialty

$16 USD / hour
(0 Reviews)
0.0
kanishk24nov

We can give you result oriented desktop [url removed, login to view]

$20 USD / hour
(0 Reviews)
0.0
fcmfsd

I am Doing job as a Manager IT and Certified MCSE 2003, MCITP

$19 USD / hour
(0 Reviews)
0.0
sanjuak

i am now working in a hospital as a system administrator

$15 USD / hour
(0 Reviews)
0.0
EvanSalih

24/7 Available on E-mail, Messenger, Phone and VoIP phone.

$15 USD / hour
(0 Reviews)
0.0