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Engineer (Voice Support) - IT Helpdesk -- 2

Job Description:

9 Hours of L1 Troubleshooting of Desktops, Printers, Servers, Network Devices such as Avaya Phones, Switches, Routers

Attending the calls of clients and fixing the issues over voice call on a Ticket based system

Thorough understanding of diverse business processes

Provide reactive phone, ticket and chat support for the customer base

Perform proactive managed services and account management task for higher tier customers

Provide customers with excellent service that adheres to the customer’s guidelines

Escalate to the L2, L3 requests related to them

Proactively monitor the customer’s network and infrastructure

Provision new customer products and services

Train and mentor other Managed Services employees whenever required

Add to and update department-specific knowledge-base (documentation) topics regularly

Provide on-call support for on-duty Managed Services technicians on a rotational basis

Requirements

Minimum of 1 Year Experience in IT Support

Excellent verbal and written communication skills

CCNA and MCSE Certifications are desired

Ability to learn new and emerging technologies

Talent for communicating technical information to non-technical customers

Efficiently directs multiple tasks by employing effective time management skills

Positive can-do attitude with a commitment to get the job done

Excellent customer service skills, both written and verbal

Skills: Windows Desktop, Technical Support, Phone Support, Desktop Support, English (UK)

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About the Employer:
( 7 reviews ) BENGALURU, India

Project ID: #27936941

28 freelancers are bidding on average ₹973/hour for this job

sachinparkhi17

I am Microsoft and VCP Certified Engineer with 12+ years of experience on various technologies. I have good hands on experience on Windows server administration, VMware administration including VRA/VRO, good in Linux s More

₹944 INR / hour
(2 Reviews)
2.9
(5 Reviews)
2.6
zahranahamed

I have read your job discription, kindly check my profile and I have experience in working in NOC and HelpDesk roles. Contact through chat and we can discuss furture.

₹1250 INR / hour
(2 Reviews)
2.1
maheshflancer2

Hello Dear, I am Professional IT Expert with 10 plus years of experience in Microsoft Office, networking, cisco, servers, technical support, emails security Firewall (Juniper, Fortigate) support and service to clients More

₹1000 INR / hour
(2 Reviews)
1.4
NaveenNaveen1109

I have read your proposal and i can serve your immediate and long term needs well. I have worked in this field for 4 years and have virtually assisted a variety of clients. I have worked for individual clients and corp More

₹900 INR / hour
(0 Reviews)
0.0
Kpsansare

Hello Dear, 24x7 working........ I am Professional IT Expert with 12 plus years of experience in Microsoft Office, networking, cisco, servers, technical support, emails security Firewall (Juniper, Fortigate) support an More

₹900 INR / hour
(0 Reviews)
0.0
paulvillacorta

Hi Client, My name is Paul from the Philippines and I am interested to grow your business by providing you my team's expertise. The goal of my agency (The WorkPlayze) is always to make sure we focus on what our client More

₹1000 INR / hour
(0 Reviews)
0.0
khan32775

I have 4 years experience in Desktop support and software installation and Windows installation related issues.

₹1000 INR / hour
(0 Reviews)
0.0
ajinkyapatil723

Experienced IT Systems Analyst with a demonstrated history of working within various industries. Skilled in it support, Network Troubleshooting, O365 Administration, Security Information and Event Management (SIEM), an More

₹1111 INR / hour
(0 Reviews)
0.0
nishitkawane

working a critical module in a project for a U.K. based company and extensively working on Router Configuration, LAN Switch Configuration, VPN Connection and SQL Server Configuration. Knowledge with data base applicati More

₹750 INR / hour
(0 Reviews)
0.0
arun76049

I would like to apply for this job. I have more than 5 years experiance in IT. I have deep knowledge of system administration.

₹900 INR / hour
(0 Reviews)
0.0
nemavikas21

Already handled such projects as have experience on working with clients having HP and Dell desktop computers.

₹1250 INR / hour
(0 Reviews)
0.0
RezaGeek

Hello I’m a professional network engineer who have CCNP R&S plus two MCSEs. I have five years experience in designing, implementing, supporting network projects in addition Helpdesk support. I really interested to jo More

₹750 INR / hour
(0 Reviews)
0.0
variachiragp24

I am interested I have experience in IT 4.8 years I am interested for part-time work I am IT support engineer

₹1000 INR / hour
(0 Reviews)
0.0
Colaninfotech

24/7 Support – L1 Hello there, This is Shree from Colan. We had gone through the detailed JD and could you please share us the SLA ? We are providing L1, L2, L3 Technical & Network Infrastructure Support and h More

₹800 INR / hour
(0 Reviews)
0.0
yaseensalman79

I will do your job in a timely manner with 0% error and high quality and accuracy. you won't be regretted. Just give me a chance and I will not let you down. Moreover I am a professional IT System Engineer and I have d More

₹950 INR / hour
(0 Reviews)
0.0
igordatsyuk

Hello. I'm Igor. I have a huge user experience, over 15 years. I have extensive experience in solving incidents in a large international company. I consider myself an expert in setting up and installing programs and e More

₹1000 INR / hour
(0 Reviews)
0.0
imorsy7

i have worked on most of these requested technologies , i have more than 10 years experience in infrastructure and security

₹1000 INR / hour
(0 Reviews)
0.0
oladolabomi

Hello I am a Support persons with over 4 years experience working as a L3 Cloud Support Engineer and would love this opportunity to work on your project. Looking forward to a message from you.

₹1667 INR / hour
(0 Reviews)
0.0
syedquadri9

Looking for Desktop Laptop’s Hardware related issue Coordinated with vendors for hardware replacement and warranty related issues Configuring thunderbird, MS outlook, MS office Gmail Archive and Gmail backup LAN WAN T More

₹750 INR / hour
(0 Reviews)
0.0