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Engineer (Voice Support) - IT Helpdesk

Job Description:

9 Hours of L1 Troubleshooting of Desktops, Printers, Servers, Network Devices such as Avaya Phones, Switches, Routers

Attending the calls of clients and fixing the issues over voice call on a Ticket based system

Thorough understanding of diverse business processes

Provide reactive phone, ticket and chat support for the customer base

Perform proactive managed services and account management task for higher tier customers

Provide customers with excellent service that adheres to the customer’s guidelines

Escalate to the L2, L3 requests related to them

Proactively monitor the customer’s network and infrastructure

Provision new customer products and services

Train and mentor other Managed Services employees whenever required

Add to and update department-specific knowledge-base (documentation) topics regularly

Provide on-call support for on-duty Managed Services technicians on a rotational basis

Requirements

Minimum of 1 Year Experience in IT Support

Excellent verbal and written communication skills

CCNA and MCSE Certifications are desired

Ability to learn new and emerging technologies

Talent for communicating technical information to non-technical customers

Efficiently directs multiple tasks by employing effective time management skills

Positive can-do attitude with a commitment to get the job done

Excellent customer service skills, both written and verbal

Skills: Windows Desktop, Desktop Support, Technical Support, Phone Support, English (UK)

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About the Employer:
( 7 reviews ) BENGALURU, India

Project ID: #27936921

14 freelancers are bidding on average ₹392/hour for this job

Madani246810

I have total 9 years of experience in Desktop support, server support, networking,Office 365,Office 365 migration, Global administrator in Office 365,Office 365 Administration, MS teams, windows Server administration, More

₹150 INR / hour
(1 Review)
1.2
amprosolutions

Dear Sir, I hope you are fine. I have just read your job description and understood all requirements properly. I am a professional and experienced IT Engineer having over 7 years of extensive experience in the IT indus More

₹400 INR / hour
(0 Reviews)
0.0
prashantligade

over a 15 years of experience working as IT Infrastructure Engineer for international and domestic call centers with high valued prestigious clients. Degree:- MBA in information technology Certificated courses:- MCSE More

₹750 INR / hour
(0 Reviews)
0.0
choudharymanjeet

Hello, I can do this job quickly and flawlessly. I am contacting me. I can start right away. I am waiting for your message. I am IT ENGINEER AT HP .

₹250 INR / hour
(0 Reviews)
0.0
sandeep008bera

hlw sir, I'm an indian , my name is sandeep , I know hindi , bangali, and english. I have experience on Hardware and networking, also I know about cctv installation, and SOS AND Application software installation .sir i More

₹222 INR / hour
(0 Reviews)
0.0
HEX64InfoSol

Hi, We have gone through the project description and analysed your requirement. As per our understanding, you need IT engineer to provide voice support for Desktops, Printers, Servers, Network [login to view URL] can request More

₹600 INR / hour
(0 Reviews)
0.0
Agastipawar654

hi sir, I will be more than happy to have this opportunity, I am highly skilled telecommunication engineer with over 8 years experience in Avaya Thoroughly proficient in all aspects of installing, maintaining telecom More

₹350 INR / hour
(0 Reviews)
0.0
sagarkhatri21

I have 8 years in IT field. IT support & implementation knowledge. Hardware & Network problem solving. Thanks Sagar Khatri

₹300 INR / hour
(0 Reviews)
0.0
yaseensalman79

I will do your job in a timely manner with 0% error and high quality and accuracy. you won't be regretted. Just give me a chance and I will not let you down. Moreover I am a professional IT System Engineer and I have d More

₹500 INR / hour
(0 Reviews)
0.0
Ashishdhage0

I am well experienced in technical support from last three years. I worked in corporate sector from last 2.5 years as Technical supportdesk so i will handle all technical related queries. and i'm ready to take full tim More

₹220 INR / hour
(0 Reviews)
0.0
spnankar

Very good experience in planning, organize and managing overall operations to ensure stable operations of the company’s IT infrastructure using ITIL methodology. This includes developing, maintaining, supporting and op More

₹400 INR / hour
(0 Reviews)
0.0
shrivasanand

i can give best solutions for technical support in IT work, i have 6+ year experience in IT Field i can do work with low cost charges compare to other.

₹250 INR / hour
(0 Reviews)
0.0
WeblogySphere

We have strong Experience of 15+ years on IT Infrastructure and management. We are looking forward a long term association for IT Helpdesk support. Let me know if we can help you here.

₹1000 INR / hour
(0 Reviews)
0.0
sapientech

Hello, Greetings of the day. Hope you are safe and doing good. Please let me know if we can discuss regarding the [login to view URL] is totally negotiable.

₹100 INR / hour
(0 Reviews)
0.0