Must have experience in creating flowcharts in Word. I created a flowchart in Word but it doesn't look very good and the connecting arrows need to be fixed so the process steps connect correctly and flow properly. I uploaded the flowchart. I can't figure out how to lay out the boxes so that they loop back properly. For example, if Client doesn't complete the capture form after the Email Inquiry Follow-Up #1 is sent, then it needs to loop to Email Inquiry Follow-up #2. If Client doesn't complete the capture form after Email inquiry Follow-up #2, then it needs to loop to Email Inquiry Final Goodbye. The same is true for the Lead Inquiry Follow-ups. It shouldn't take very long, I'm just not familiar with making flowcharts and how to connect them.